Team Lead : Customer Success

Location: Hyderabad

About the Team The Secured Lending team at Navi helps customers access property loans in a simple, fast, and transparent way. The team works closely with customers, and internal teams to ensure smooth loan processing—from application to disbursal. Focused on delivering a great customer experience, the team handles internal and as well as external stakeholders. By combining field presence with strong central support, the team plays a key role in making property loans easier and more accessible.

About the Role

Team Lead : Customer Success - Property Loans

Lead a team of 6-8 members that turns approvals into disbursals. Each morning you monitor live dashboards, spot stuck files, and coach on the best next move— nudge your team, internal stakeholders or vendors, you have one goal, keep files moving and ensure disbursements. When a loan looks shaky, you jump in yourself, talk to the customer, and pull the case back on course. You study turnaround times and “first-time-right” scores, fast track the process, and share field insights with product and credit teams so tomorrow’s journey is even smoother.

Your impact shows in faster disbursals, fewer drop-offs, and a team that grows under your guidance—one property loan, one happy customer, and one improvement at a time.

What We Expect From You

● Leadership through example. Set high personal standards for accuracy, responsiveness and customer delight.

● Data-driven management. Use metrics to diagnose delays, allocate resources and recognise wins.

● Cross-functional influence. Partner with Credit, Ops and Product to remove systemic hurdles and launch improvements.

● People development. Identify skill gaps, deliver targeted coaching, and foster a culture of accountability.

● Strategic mindset. Balance today’s sales targets with long-term process enhancements that scale.

● Hiring & training acumen: Experience recruiting frontline staff and running structured onboarding programs.

Must Haves

- Education & experience: Graduate with 3 – 6 years in operations / fulfilment leadership or ○ MBA with 2 – 4 years in a similar role (preferable)
- Team management: Proven record of running ops or fulfilment teams of 6–8 people in tech-enabled organisations
- Performance orientation: History of achieving sales targets and other process excellence KPIs.
- Communication: Strong written and verbal skills to engage stakeholders across levels; fluency in English, Hindi and the local language.
- Analytical skills: Ability to look at data/dashboards to generate insights, and drive action plans.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Housing Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a robust customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture The

Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.



If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven: You take ownership, build boldly, and care about making a real difference.

● You strive for excellence: Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change: You adapt quickly, move fast, and always put the customer first.

Team Lead : Customer Success

Location: Hyderabad

About the Team The Secured Lending team at Navi helps customers access property loans in a simple, fast, and transparent way. The team works closely with customers, and internal teams to ensure smooth loan processing—from application to disbursal. Focused on delivering a great customer experience, the team handles internal and as well as external stakeholders. By combining field presence with strong central support, the team plays a key role in making property loans easier and more accessible.

About the Role

Team Lead : Customer Success - Property Loans

Lead a team of 6-8 members that turns approvals into disbursals. Each morning you monitor live dashboards, spot stuck files, and coach on the best next move— nudge your team, internal stakeholders or vendors, you have one goal, keep files moving and ensure disbursements.

When a loan looks shaky, you jump in yourself, talk to the customer, and pull the case back on course.

You study turnaround times and “first-time-right” scores, fast track the process, and share field insights with product and credit teams so tomorrow’s journey is even smoother.

Your impact shows in faster disbursals, fewer drop-offs, and a team that grows under your guidance—one property loan, one happy customer, and one improvement at a time.

What We Expect From You

● Leadership through example. Set high personal standards for accuracy, responsiveness and customer delight.

● Data-driven management. Use metrics to diagnose delays, allocate resources and recognise wins.

● Cross-functional influence. Partner with Credit, Ops and Product to remove systemic hurdles and launch improvements.

● People development. Identify skill gaps, deliver targeted coaching, and foster a culture of accountability.

● Strategic mindset. Balance today’s sales targets with long-term process enhancements that scale.

● Hiring & training acumen: Experience recruiting frontline staff and running structured onboarding programs.

Must Haves

- Education & experience:

○ Graduate with 3 – 6 years in operations / fulfilment leadership or

○ MBA with 2 – 4 years in a similar role (preferable)

- Team management: Proven record of running ops or fulfilment teams of 6–8 people in tech-enabled organisations
- Performance orientation: History of achieving sales targets and other process excellence

KPIs.

- Communication:



Strong written and verbal skills to engage stakeholders across levels;

fluency in English, Hindi and the local language.

- Analytical skills: Ability to look at data/dashboards to generate insights, and drive action plans.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple,

accessible, and affordable. From Personal & Housing Loans to UPI, Insurance, Mutual Funds, and Gold

— we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.

If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven: You take ownership, build boldly, and care about making a real difference.

● You strive for excellence: Good isn’t good enough. You bring focus, precision, and a passion for quality.

● You embrace change: You adapt quickly, move fast, and always put the customer first.

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.

Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.

📌 Team Lead - Customer Success (Hyderabad)
🏢 Navi
📍 Hyderabad