Key Responsibilities

A. End-User Support & Ticketing (50%)

Serve as the first point of contact for all IT support requests at the Chennai office

Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined

SLAs

Resolve common issues: password resets, account unlocks, printer/scanner problems,

connectivity issues, email setup

Update every ticket with resolution notes before closing — no ticket closed without documentation

Escalate unresolved issues to L1/L2 team members with explicit details of troubleshooting already done

B. Workstation & Device Management (25%)

Set up workstations for new joiners — desk, system, peripherals, software installation, access verification

Handle laptop/desktop hardware issues — coordinate with Store team for repairs or replacement

Assist with conference room setup, video conferencing equipment, and AV support

Manage peripheral inventory — keyboards, mice, monitors, cables, adapters

Support employee offboarding — collect devices, verify asset returns, update records

C. Access & Account Support (15%)

Assist with basic access requests — Wi-Fi setup, VPN configuration, email setup on mobile devices

Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2

team

Maintain a log of all access changes and new joiner setups for audit compliance

D.



Office IT & Facility Support (10%)

Ensure printers, scanners, and shared devices are operational across all floor areas

Report and follow up on network or infrastructure issues with the technical team

Support basic housekeeping of IT assets — stickering, labelling, organizing IT store

Assist with any ad-hoc IT tasks assigned by the IT Operations Lead

Required Skills & Experience

Must Have

0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong aptitude considered)

Bachelor's degree in IT, Computer Science, or related field

Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications

Ability to troubleshoot basic hardware and software issues

Good communication skills in English and Tamil

Comfortable handling a high volume of user requests in a fast-paced environment

Reliable, punctual, and responsive — this role requires consistent on-site presence

Must be based in Chennai or willing to relocate

Good to have

Experience with ticketing systems

Basic understanding of Active Directory — user accounts, password resets

Experience with endpoint management tools

Any IT-related certification or diploma

Pay: ₹13,000.00 per month

Work Location: In person

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