Job highlights

- Responsible for customer interaction and demo of our product at West region based on the sales teams requirement .
- Basic AutoCAD knowledge is a plus . Should have knowledge on installation and configuration of EAS Anti Theft systems is a plus point . .

Job Summary Support Engineer - JD (DJDPHONE_NUMBER)

Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the West Region.

Responsibilities

- Responsible for independently handling the customers at West region
- Responsible for customer interaction and demo of our product at West region based on the sales team's requirement
- Responsible for customer support and capable of addressing the issues raised by the customers
- Install and configure our products and perform troubleshooting and resolve issues
- Co-ordination with the vendors and the channel partners
- Site surveys for POC and product installation
- Mandatory site visits, site surveys, product demos, onsite client meetings, and hardware and software installation
- Basic AutoCAD knowledge is a plus
- Should have knowledge on installation and configuration of EAS Anti Theft systems is a plus point

Qualifications





- Diploma/Engineering Degree in CS /EC
- 3-4 yrs

Technical Capabilities

- Should have knowledge on SQL settings and query
- Should have knowledge on Network connectivity and Troubleshooting
- Should have basic knowledge of installation and Configuration of CCTV and NVR
- Should have knowledge on Linux OS and its commands
- Delivering demonstrations to ensure that customers are educated on protected and effective equipment use

Behavioural Capabilities

- Should be skilled and ethical to the organization

- Soft Spoken and punctual

- Good in customer interaction
- Self driven and accountable for complete execution

- Accountable Responsible
- Ethics Integrity, Knowledge, Collaboration, Caring, Agility, Empowerment with Accountability and Sustainability

Location

Mumbai, DELOPT Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Engineer (Mumbai)
🏢 Delopt
📍 Mumbai