Description and Requirements

CareerArc Code

CA-SG

Hybrid

This Is Helix. Powered by You.

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a outstanding SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard - this is the place for you!

About the team:

You'll join a team of Backup and SAN Engineers primarily focused on Infrastructure Storage, Backup and Restoration of mission critical data. You should be expertise in Scripting language like Ansible, Terraform, Python. You'll also be required to perform Fiber channel zoning and light storage array work (provisioning LUNS, adding NFS and CIFS shares, etc).

Here is how,



through this exciting role, YOU will contribute to BMC's and your own success:

- You will manage and maintain storage infrastructure, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments, ensuring optimal performance and availability.
- Configure, deploy, and administer backup and recovery solutions, including backup software, tape libraries, disk-based backups, and cloud-based backup services.
- Develop and implement backup and retention policies to ensure data integrity, compliance, and disaster recovery readiness.
- Monitor storage and backup systems for performance, capacity utilization, and health, proactively identifying and resolving issues to minimize downtime and data loss.
- Automate routine storage and backup tasks using scripting languages (e.g., PowerShell, Python, Ansible, terraform) and automation frameworks to streamline operations and improve efficiency.
- Collaborate with other IT teams and business units to understand storage and backup requirements, providing recommendations and implementing solutions to meet their needs.
- Perform capacity planning and forecasting to anticipate storage and backup growth and scale infrastructure accordingly.
- Stay current with industry trends and best practices in storage and backup technologies, recommending and implementing improvements to enhance system performance, reliability, and security.
- Participate in the evaluation, selection,



and implementation of new storage and backup technologies, conducting proof-of-concept testing and performance benchmarking.
- Document storage and backup configurations, procedures, and troubleshooting steps, ensuring knowledge transfer and compliance with internal policies and standards.
- Comfortable writing code to automate API-driven tasks at scale. (Python preferred.)
- writing code for the continuing reduction of human intervention in operational tasks and automation of processes.
- Architect and implement automations to auto-remediate/self-heal issues in production.

To ensure you're set up for success, you will bring the following skillset & experience:

- Bachelor's degree in computer science, Information Technology, or related field.
- 5+ years of experience in storage and backup administration, preferably in enterprise environments.
- Proficiency in administering storage arrays from vendors such as Hitachi, EMC, NetApp, or Dell.
- Experience with backup software and technologies such as Veeam Backup & Replication, or Commvault, Data Domain
- Strong understanding of SAN and NAS protocols, including Fibre Channel, iSCSI, NFS, and SMB.
- Hands-on experience with automation tools and scripting languages for task automation and orchestration. Certification in Ansible/Terraform will be added advantage.
- Knowledge of virtualization technologies (VMware, Hyper-V) and their integration with storage and backup systems.
- Excellent troubleshooting skills and the ability to analyze complex storage and backup issues.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Develop custom reports and dashboards using automation tools to provide visibility into storage and backup performance, utilization, and compliance metrics.

📌 Storage Backup Administrator (Pune)
🏢 BMC Software
📍 Pune