Description and Requirements

CareerArc Code

CA-PC

Hybrid

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At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

We are seeking a Solution Engineer, based in Mumbai or Bangalore to work closely with Sales teams and enterprise customers to identify business challenges and position BMC Helix solutions that best address their needs. This is a high-visibility, customer-facing role supporting strategic enterprise accounts and new logo opportunities and may require short-duration travel within India and occasional international travel based on business needs.

The primary focus of this role is Solution Engineering. In addition, we are open to hiring strong technical professionals with hands-on BMC Remedy or Helix ITSM experience who demonstrate the aptitude and interest to be upskilled into a Solution Engineering role.

BMC Helix combines Service Management and Operations Management into a single, automated platform built on modern technologies such as microservices, AI/ML, containers,



and cloud-enabling customers to deliver services faster while reducing cost and risk.

Here is how, through this exciting role, you will contribute to BMC Helix and your own success:

- Provide technical and solution support throughout the sales cycle for enterprise opportunities

- Deliver and customise solution presentations, product demos, and PoV engagements

- Articulate business value, use cases, and solution differentiation to customers

- Participate in customer and sales calls to manage technical discussions and simplify requirements

- Design scalable and innovative solutions aligned to complex customer needs

- Define and manage Proof of Value (PoV) success criteria, environments (SaaS or On Prem), and execution

- Review RFPs and provide consultative guidance on solution fit and bid decisions

- Act as a trusted customer advocate, collaborating with Sales, Partners, and internal teams

- Support webinars, tradeshows, and marketing events through demonstrations and presentations

To ensure you're set up for success, you will bring the following skillset and experience:

- 10 years of overall experience in AIOps, Monitoring, Automation or enterprise software.

- Proven experience in a Solution Engineer, Pre-Sales, or customer-facing technical role

- Solid ability to lead technical discoveries, demos, PoVs, and value-based discussions

- Excellent communication skills with both technical and non-technical audiences

- Strong consultative, analytical, and problem-solving skills

Role: Technical Lead,

Industry Type: IT Services & Consulting,

Department: Engineering - Software & QA,

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills acquisitions administrationaiai platformapplication deploymentapplication serversarchitectureautomationcompliancecustomer servicedeploymentdisaster recoveryenterprise itexception handlinggsdinformation technology

📌 Sr Solution Engineer (AIOps) (Mumbai)
🏢 BMC Software
📍 Mumbai