We are looking for enthusiastic, customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have good communication skills, a positive attitude, and the ability to resolve customer queries efficiently.
Key Responsibilities
- Handle customer inquiries through calls, emails, and chat.
- Provide accurate information about company products and services.
- Resolve customer complaints and issues professionally.
- Maintain customer records and update information in the CRM system.
- Follow up with customers to ensure satisfaction.
- Coordinate with internal teams to resolve customer concerns.
- Maintain service quality and achieve customer satisfaction targets.
Requirements
- Positive verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Strong problem-solving and interpersonal skills.
- Ability to work in a team and handle customer queries patiently.
- Freshers can apply; prior customer support experience is an advantage.