Job Title: SOLUTION ARCHITECT L1

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 10/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.

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Area of Responsibility

Requirement Analysis-Participate in requirement discussions with client stakeholders to define solution and implementation level needs basis the business requirements.

Designing-Create solution architecture designs to meet cross-system interactions and business logic integration requirements, ensuring system cohesion across multiple applications.

Integration assessment and support-Assess and evaluate interactions across multiple applications by evaluating implementation dependencies and integration requirements.

Troubleshooting-Support validation of solution components during implementation and ensures the solution functions as designed.





Risk Analysis and Assessment-Assist in identifying potential risks by evaluating system performance of implemented architectural solutions, to ensure efficient system landscape.

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Experience

8+ Years

Role Summary

We are looking for a senior AI Customer Journey Manager to lead the design, optimization, and transformation of customer journeys using AI-driven capabilities. The individual must be highly capable, customer-focused, and able to independently identify opportunities to improve customer experiences through AI and automation.

This role combines customer journey expertise, business analysis, and AI innovation to deliver seamless, personalized, and efficient customer interactions.

Key Responsibilities

- Analyze and map end-to-end customer journeys across digital and assisted channels.
- Identify customer pain points, friction areas, and opportunities for AI-led improvements.
- Define future-state AI-enabled customer experiences and journey enhancements.
- Partner with Product Owners, UX teams, Data Scientists, and Engineering teams to deliver customer-centric AI solutions.
- Develop journey metrics, success measures, and value tracking frameworks.
- Drive customer experience transformation initiatives from concept through implementation.
- Support business case creation for AI-enabled customer engagement initiatives.




- Facilitate stakeholder workshops and customer journey discovery sessions.
- Ensure alignment between customer experience strategy and business objectives.

Required Skills

- 8+ years of experience in Customer Journey Management, Customer Experience (CX), Product Management, Business Analysis, or Digital Transformation.
- Strong experience in customer journey mapping and service design.
- Experience working on AI, automation, conversational AI, or digital customer experience initiatives.
- Strong stakeholder engagement and communication skills.
- Ability to independently drive workshops and solution discussions.
- Strong analytical and problem-solving capabilities.
- Experience working in Agile delivery environments.

Preferred Skills

- Banking, Lending, Cards, Mortgages, or Consumer Banking experience.
- Knowledge of AI-powered customer servicing, virtual assistants, personalization, and intelligent automation.
- Familiarity with Customer Experience platforms and analytics tools.
- Understanding of Generative AI, LLMs, Agentic AI, and AI-driven customer engagement strategies.

Mandatory Skills: AI for Product Software Engineering .

Experience: 8-10 Years .

Reinvent your world. We are building a up-to-date Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 SOLUTION ARCHITECT (Bengaluru)
🏢 Wipro
📍 Bengaluru