Job highlights

- 4-7 years of Product Management experience,preferably in B2B SaaS,CRM,customer engagement,or technology products
- . Product-Led Growth Merchant Experience
- Improve automation,engagement,and resolution rates while maintaining customer experience

Job Summary GoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powe+ merchants globally, processes ~billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.

Customer engagement is rapidly evolving from static communication to intelligent, AI-powered conversations. KwikEngage sits at the centre of this transformation, helping brands manage customer interactions, automate support, drive retention, and deliver personalised experiences across channels.

As the Senior Product Manager for KwikEngage, you will own product strategy and execution with a strong focus on Product-Led Growth (PLG). You will drive merchant acquisition, activation, adoption, retention, and revenue expansion by building intuitive self-serve experiences and scalable product-led growth journeys.

Responsibilities

Product Strategy Roadmap

- Own the product vision, strategy, roadmap, and execution for KwikEngage.
- Identify opportunities to drive product adoption, engagement, retention, and revenue growth.
- Translate customer needs and business priorities into clear product outcomes and roadmaps.
- Define success metrics and use data, customer insights, and experimentation to improve product performance. Product-Led Growth Merchant Experience

- Drive merchant acquisition, activation, onboarding, and long-term product adoption through intuitive product experiences.
- Build seamless self-serve journeys that enable merchants to independently discover, onboard, and derive value from KwikEngage.

- Identify friction points across product funnels and improve conversion, activation, and retention.
- Drive feature discovery, usage,



and expansion through in-product recommendations, nudges, and intelligent workflows.

- Build growth loops through experimentation, behavioural insights, and product-led engagement.

Conversational Commerce AI

- Build and scale customer engagement experiences across WhatsApp, Instagram, Facebook, Email, RCS, and Web.

- Own AI-powered capabilities across chatbots, customer support, CRM, and lifecycle engagement.
- Build and iterate on LLM-powered workflows, conversational experiences, and intelligent automation.

- Improve automation, engagement, and resolution rates while maintaining customer experience. Platform Cross-Functional Execution

- Own merchant-facing experiences across onboarding, integrations, inbox, campaign management, and automation workflows.
- Partner with Engineering and Design to build scalable, intuitive, and reliable product capabilities.

- Work closely with Data, Customer Success, Sales, and Marketing to drive product adoption and growth.
- Lead product discovery, prioritisation, experimentation, execution, and launches.

Requirements

- 4-7 years of Product Management experience, preferably in B2B SaaS, CRM, customer engagement, or technology products.
- Experience building and scaling products with a strong Product-Led Growth mindset.

- Demonstrated ownership of product metrics across acquisition, activation, adoption, retention, and monetisation.
- Experience building self-serve onboarding journeys, improving product funnels, and driving feature adoption.

- Hands-on experience building or shipping AI/LLM-powered products is mandatory.
- Strong understanding of LLMs, conversational AI, chatbot platforms, or AI-driven workflows.
- Strong analytical skills with experience in product analytics, experimentation, and data-driven decision-making.

- Robust ownership, execution, and stakeholder management skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.

Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Product Manager (Bengaluru)
🏢 Gokwik Commerce Solutions
📍 Bengaluru