The ideal candidate will have a strong background in customer experience management, with excellent communication and problem-solving skills.

Roles and Responsibility

- Develop and implement effective solutions to meet client needs.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Analyze customer feedback and provide insights to improve services.
- Manage and mentor a team of professionals to achieve exceptional results.
- Utilize advanced support technologies and processes to drive business growth.
- Foster lasting relationships with clients and contribute to the local community.

Job Requirements

- Minimum 5 years of experience in customer experience management or related field.
- Strong knowledge of customer experience principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Robust analytical and decision-making skills with attention to detail.
- Experience with customer relationship management tools and software.
- Teleperformance is an Equal Opportunity Employer.

📌 Solutions Manager International (Mumbai)
🏢 TP
📍 Mumbai