Job Description: Customer Success Manager

Location: Thiruvananthapuram, Kerala
Work Mode: On-site
Employment Type: Full time
Experience: 5+ Years

Role Overview

Looking for an experienced Customer Success Manager to lead the customer success team and manage student and parent relationships, engagement, retention and renewals.

Key Responsibilities

- Lead, train and manage Customer Success Executives.
- Oversee student onboarding and ensure smooth class commencement.
- Handle parent relationships, queries and escalations.
- Monitor student attendance, engagement and progress.
- Drive customer retention, renewals and referral programmes.
- Maintain CRM records and prepare performance reports.




- Coordinate with coaching and operations teams to improve customer satisfaction.

Required Skills & Qualifications

- 5+ years of experience in customer success, relationship management or service operations.
- Previous team-handling experience.
- Excellent communication skills in English and Malayalam.
- Knowledge of CRM tools, reporting, retention and renewals.
- Experience in EdTech or education is preferred.
- Bachelor's degree in a relevant field.

To Apply

Share your updated CV at +91-XXXXXXXXXX.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Success Manager | 4-5yrs | Trivandrum based (Thiruvananthapuram)
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📍 Thiruvananthapuram