Job Purpose The Site Manager is responsible for ensuring the smooth day-to-day functioning of WVS HICKS ITC by coordinating with department heads and the Maintenance In-charge.

The role works closely with the Director WVS HICKS, Clinical Lead, Lead Vet Assistant and Maintenance In-charge to ensure effective site operations, maintain a clean, safe and well-organised working setting, promote a positive workplace culture and maintain cordial relationships with clients and stakeholders.

The overall objective is to improve operational efficiency, support the centre's growth and contribute to WVS's animal welfare mission.

Education

- A degree in Management, with some technical skills, or an equivalent combination of education and experience.

Experience

- Minimum of three years of management experience in non-governmental and/or non-profit organisations, including financial, HR and service management.

Other Requirements

- Strong passion and commitment to animal welfare.
- Experience in or a strong understanding of the non-profit sector.
- Excellent team player with a team-oriented approach.

- Strong people leadership skills and the ability to engage with employees, volunteers and clients at all levels.
- Strong communication and presentation skills in English, with oral fluency in Hindi and Konkani.
- Previous experience with an animal welfare services organisation would be an asset.

Job Responsibilities

Operations and Site Management

- Jointly with the Director WVS HICKS and Clinical Lead, ensure that key performance indicators and targets are met and support the centre's growth as a hub of excellence in India and globally.

- Ensure that WVS HICKS ITC operates in line with the charity's mission statement.
- Work collaboratively with WVS HICKS department heads to ensure effective coordination and smooth day-to-day operations.
- Ensure the daily cleanliness, hygiene and upkeep of the entire WVS HICKS premises, including clinical areas, kennels, offices, washrooms,



common areas and outdoor spaces.

- Conduct regular site inspections to check cleanliness, hygiene, safety and the general condition of operational areas, and ensure that identified issues are followed up.
- Work with the Maintenance In-charge and relevant staff to ensure that buildings, equipment and vehicles are properly maintained and that repairs, preventive maintenance and other site-related issues are addressed promptly.
- Monitor essential site supplies, including cleaning materials and operational consumables, and ensure timely replenishment while minimising wastage.

- Coordinate with relevant vendors and service providers, monitor the quality of services provided and follow up on outstanding service issues.
- Maintain records of operational issues, maintenance requests and site incidents, including actions taken and follow-up until resolution.

Human Resources and Team Management

- Support the Director WVS HICKS and HR in identifying and implementing best practices in human resource management.
- Work with HR on matters arising at the site and participate in relevant meetings within WVS HICKS and the WVS charity as required.

- Work with the HR Manager on onboarding and performance management of administrative and support services staff.
- Ensure daily staffing requirements are met and coordinate with HR, the Clinical Lead and Maintenance In-charge to manage staff rotas in line with daily leave and operational requirements.
- Promote a healthy workplace culture where employees feel motivated, supported and empowered.





- Monitor and support staff and volunteer development and satisfaction.

Finance and Resource Management

- Support the Director WVS HICKS in ensuring prudent budget management while helping ensure that financial activities meet statutory and ethical standards.

- Promote the efficient use of site resources, monitor routine operational requirements and identify opportunities to minimise wastage and improve cost efficiency without compromising animal welfare or service quality.
- Safeguard site assets, equipment and keys, promote responsible use of organisational property and promptly report any loss, damage or misuse.

Health, Safety and Compliance

- Oversee health and safety for all staff and volunteers.
- Ensure site-level hygiene, sanitation, waste management and safety procedures are followed, and promptly escalate hazards or non-compliance to the Director and relevant department heads.

- Support emergency preparedness for site-related incidents involving facilities, utilities, equipment or safety, and coordinate escalation in line with WVS procedures.

Quality Improvement and Reporting

- Jointly with the Director WVS HICKS, review working practices to assess their effectiveness and recommend alternatives where necessary.
- Work with department heads and senior management to implement quality improvement initiatives.

- Prepare routine monthly and annual reports and collect and prepare data as requested by the Director WVS HICKS.

Stakeholder Management and Fundraising

- Maintain good relationships with stakeholders, including government agencies, vendors and community partners.

- Support fundraising activities for WVS Goa and WVS UK.

Hours of Work and Location

- The position works from 9:00 AM to 5:30 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays.

- The role is based on-site at WVS HICKS, Assagao, Goa, with occasional travel to other locations inside or outside Goa as required.

📌 Site Manager (North Goa)
🏢 WVS Hope
📍 North Goa