Role & responsibilities

- Manage the day-to-day operations of all soft services at the facility.

- Supervise and coordinate housekeeping, security, pantry, pest control, landscaping, waste management and other support services.

- Ensure the site is maintained in a clean, safe, hygienic and presentable condition.

- Manage manpower deployment, attendance, shift schedules, leave arrangements and replacements.

- Conduct regular inspections and ensure service quality is maintained as per agreed SLA/KPI standards.

- Monitor housekeeping activities, cleaning schedules, washroom hygiene, consumable usage and equipment availability.

- Coordinate with security teams to ensure effective access control, visitor management and security protocols.

- Monitor pantry/cafeteria services and ensure food hygiene and service quality.

- Ensure proper segregation, collection and disposal of waste in accordance with site requirements.

- Coordinate landscaping and pest-control activities and ensure scheduled services are completed.

- Manage vendors and contractors, including performance monitoring, work allocation and service-level compliance.

- Conduct regular toolbox meetings, team briefings and training programs for soft-service staff.

- Prepare and maintain daily, weekly and monthly operational reports.

- Monitor attendance, manpower productivity, absenteeism and overtime.

- Maintain inventory of housekeeping materials, consumables, chemicals, uniforms and other soft-service requirements.

- Ensure all chemicals and cleaning materials are stored and used safely.

- Handle client/customer complaints and ensure timely resolution.

- Coordinate with Engineering, Security, Admin,



HR and other internal teams for smooth facility operations.

- Conduct periodic audits and inspections and initiate corrective/preventive actions wherever required.

- Ensure compliance with company policies, statutory requirements, EHS standards and site-specific procedures.

- Support emergency preparedness, evacuation drills and other safety initiatives.

- Maintain proper documentation, checklists, registers, permits and service records.

- Participate in client review meetings and provide updates on operational performance.

- Identify opportunities for improving service quality, cost efficiency and customer experience.

Preferred candidate profile

Team Management

- Lead and motivate the soft-services team at the site.

- Allocate duties and responsibilities to supervisors and frontline staff.

- Monitor staff performance and productivity.

- Ensure adequate manpower availability during all shifts.

- Identify training requirements and conduct regular training/induction programs.

- Manage employee discipline and escalate performance-related issues appropriately.

Vendor Management

- Coordinate with outsourced service providers and contractors.

- Verify manpower deployment and service completion.

- Monitor vendor performance against agreed SLAs and KPIs.





- Review vendor bills and supporting documents before submission for approval.

- Ensure timely renewal and availability of required statutory/vendor documents.

- Escalate repeated service deficiencies and ensure corrective action.

Client Management

- Maintain effective communication with the client/site representatives.

- Understand client requirements and ensure timely service delivery.

- Conduct regular client feedback sessions and address concerns.

- Prepare and present operational reports during review meetings.

- Build a strong working relationship with client stakeholders.

Compliance & Safety

- Ensure compliance with applicable statutory, safety, environmental and company requirements.

- Ensure proper usage and storage of cleaning chemicals and equipment.

- Conduct regular safety inspections and report unsafe conditions.

- Ensure staff use appropriate PPE and follow safety procedures.

- Support audits, inspections and emergency drills.

- Maintain all required records and documentation for audits.

Required Skills

- Strong knowledge of Soft Services / Facility Management operations.

- Good manpower planning and team-management skills.

- Strong vendor and client management skills.

- Good communication and interpersonal skills.

- Ability to handle customer complaints and operational escalations.

- Good knowledge of housekeeping and hygiene standards.

- Ability to prepare MIS and operational reports.

- Positive problem-solving and decision-making skills.

- Proficiency in MS Excel, Word and PowerPoint.

- Ability to work independently and manage multiple activities simultaneously.

📌 Site Facilities Manager - Soft Services (Mysuru)
🏢 Colliers
📍 Mysuru