We are looking for an experienced and result-oriented Shipping & Delivery Manager to oversee end-to-end shipping, logistics, order fulfilment, and last-mile delivery operations. The ideal candidate should have hands-on experience managing courier partners, coordinating warehouse operations, monitoring shipments, and ensuring timely and cost-effective delivery of customer orders.

The candidate will be responsible for streamlining the shipping process, improving delivery performance, reducing logistics costs, and ensuring a smooth post-purchase experience for customers across e-commerce channels.

Required Skills & Qualifications

- 2-5 years of experience in shipping, logistics, or e-commerce operations.
- Hands-on experience managing courier partners and delivery operations.
- Knowledge of Shopify order fulfilment, COD, RTO, and reverse logistics.
- Strong vendor management, negotiation,



and problem-solving skills.
- Positive knowledge of Excel and logistics management systems.

Preferred Experience

- Experience in D2C, beauty, cosmetics, FMCG, or personal care industries is an added advantage
- Familiarity with Velocity, Delhivery, or similar platforms.
- Experience managing pan-India shipping and high-volume e-commerce orders.

Key Performance Indicators (KPIs)

- On-time delivery and successful delivery rates.
- Reduction in RTO and return rates.
- Shipping cost optimization.
- Timely order processing and dispatch.
- Courier partner performance and customer satisfaction.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Shipping and Delivery Manager (Coimbatore)
🏢 Tdl Manufacturing Private
📍 Coimbatore