Role & responsibilities

We are hiring a Senior ServiceNow Architect in Pune to own the technical vision, design, and governance of the ServiceNow platform. This is a hands-on leadership role and the organization's top technical authority on ServiceNow.

- Own end-to-end solution architecture across ServiceNow product lines, including ITSM, ITOM, ITBM/SPM, HRSD, CSM, and SecOps, as applicable.
- Define platform standards, design patterns, data models, and governance for scalability, performance, security, and maintainability.
- Translate business requirements into technical designs and make build-vs-configure decisions.
- Architect integrations with ERP, HRIS, CMDB sources, identity/SSO, monitoring tools, and third-party APIs.
- Design integrations using IntegrationHub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
- Set standards for integration governance, error handling, reconciliation, and security.
- Lead CMDB/CSDM design and data integrity strategy.
- Lead and mentor ServiceNow developers, admins, and consultants through design and code reviews.
- Own delivery quality across the SDLC, including estimation, sprint planning, technical standards, and release management.
- Align the platform roadmap with business priorities alongside product owners, business leaders, and vendors.
- Chair the technical governance/CAB function and manage upgrades, technical debt, and instance strategy.
- Advise leadership on platform strategy, licensing, and emerging capabilities, including AI/Now Assist.

Preferred candidate profile

Must have:





- 10+ years of enterprise IT experience, including 5+ years architecting and delivering ServiceNow solutions at scale.
- Experience delivering complex enterprise integrations using IntegrationHub, REST/SOAP, MID Server, web services, and event/messaging patterns.
- Experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
- Deep platform expertise in JavaScript, Glide, Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
- Strong understanding of ITSM/ITIL processes and enterprise architecture principles.
- Excellent communication skills, with the ability to influence both engineers and executives.
- ServiceNow Certified System Administrator (CSA).
- One or more Certified Implementation Specialist (CIS) credentials, such as ITSM, ITOM, HRSD, or CSM.

Good to have:

- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (strongly preferred).
- IntegrationHub or other relevant micro-certifications.
- Exposure to Agile delivery, CI/CD, automated testing (ATF), and multi-instance/global deployments.
- Familiarity with AWS, Azure, or GCP, and with SSO, SAML, and OAuth.

Perks and advantages

- Competitive compensation, based on experience
- Senior leadership role with ownership of the platform's technical direction
- Opportunity to shape the enterprise ServiceNow roadmap and governance
- Exposure to complex, enterprise-scale integrations
- Opportunity to mentor and grow a ServiceNow team.

📌 Servicenow Architect (Pune)
🏢 Vihiraconsultancy
📍 Pune