Role & responsibilities

- Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.

- Performing in office repairs, maintenance and installations of equipment and machinery.

- Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.

- Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.

- Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

- Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.

- Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.

- Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.

- Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.

- Provide training and technical assistance to customers and end users on equipment operation,



maintenance procedures and troubleshooting techniques.

- Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.

- Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.

- Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.

Preferred candidate profile

- Bachelors degree in Mechanical Engineering, Electrical Engineering or a related field.

- 3+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.

- Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.

- Knowledge of safety protocols and standards for working with machinery and equipment.

- Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.

- Customer-focused attitude with strong communication and interpersonal skills.

- Ability to work independently and as part of a team in a rapid-paced and dynamic environment.

- Willingness to travel to customer sites as needed and work flexible hours

📌 Service Engineer(Pumps & Valves) (Ahmedabad)
🏢 Bharti Engineering
📍 Ahmedabad