Description

We are looking for a Senior Technical Support Executive for our Service Desk team to provide exceptional international voice support. The ideal candidate will possess strong technical skills and a passion for helping customers resolve their technical issues efficiently.

Responsibilities

- Provide excellent technical support to international customers via voice communication.
- Diagnose and resolve technical issues related to hardware, software, and networking.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Document all customer interactions and technical solutions in the ticketing system.
- Collaborate with other teams to escalate and resolve complex issues.




- Stay updated with product knowledge and technical skills to provide accurate assistance.

Skills and Qualifications

- 1-5 years of experience in a technical support role or similar environment.
- Excellent verbal and written communication skills in English.
- Strong troubleshooting skills in hardware and software issues.
- Familiarity with operating systems (Windows, macOS, etc.).
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Hands-on experience on Active Directory, Service Now tool, etc.
- Ability to work in a rapid-paced environment and handle multiple tasks.
- Strong customer service orientation and ability to work in a team.

📌 Senior Technical Support Executive - Service desk (International Voice) (Bengaluru)
🏢 GHRS TRAINING
📍 Bengaluru