MAIN DUTIES (UK, Europe and New Zealand )

Ø ENQUIRIES

· Turn Around time of new enquiries (within 24 hours)

· Mapping of recent enquiries is correct for intake and country and ensuring clarity of remarks for all prospects (by all student counselors)

· Strong follow ups for generating walk-ins (University Visits/ General / Fairs)

· Ensure that a minimum number of calls in the “Spoken To” Category are made on a daily basis by all Student counselors.

· Make sure the respective enquiries are transferred to internally to country specialists. Also make sure the respective enquiries are transferred ethically and honesty to the geographically closest branch.

Ø WALK-INS

· Keeping a tab of every single walk-in student.

· Ensuring clarity of remarks for all prospects

· Create a welcoming environment and maintain a hospitable interaction with all walk-ins.

· Ensure walk-in are aggressively tapped and converted to applicants by various strategies such as University visits, fairs, coaching, general.

· Monitor repeat walk-in’s and identify operational issues as to why prospect is not converting i.e. student counselor performance / training and development / prospect profile.

· Ensure promotion of fee generation activities such as English coaching classes.

· Ensure EACH and EVERY student is provided the tablet / form to complete the Walk-in Questionnaire/Survey.

· Every first time walk-in prospect should be provided GO marketing materials

· Every walk-in should be informed of all upcoming university visits (where applicable)

· Ensure all SC’s are dealt on time

Ø APPLICATIONS

· Monitor, guide and check students while filling up the applications forms.

· Monitor response time for applications that are incomplete / pending / more docs to be resolved within 72 hours.

· Closely monitor that all prospects have an offer letter from GO and ensure that each and every applicant should have 2 offers from GO (even for alternate countries if appropriate).



GO Policy is that Prospects must not have all offers with rejections/more docs and should have other options.

· Obtain AL for prospects with competitor after converting to “With GO”

· Offer awaited students should be called every week and reassured that pending offers are being chased, rigorously.

· Keep a close tab on students who are on conditional offers and have given a stipulated date to submit documents to convert from conditional to unconditional.

· Rigorously chase up applicants for deposits at the appropriate time.

· Invite prospects to University visits with the aim of having them converted after meeting the delegates.

· Keep abreast of applicant shortfall for the week and ensure they are not accumulated over a period of time.

· To ensure applicants in not applied, save & post later are dealt within 72 hours

· Encourage early applications for future intakes

Ø DEPOSITS

· Ensure all Expected Deposit students are correctly mapped on CRM.

· Students are chased on the given date for deposits

· Constantly monitor deposit shortfall so that targets are met.

· Ensure visa updates are correctly updated on CRM.

· Keep a close tab on Visa not applied prospects so that they apply before deadlines.

· Ensure that incomplete documents are provided to generate the CAS/COE.

· University Visits/GO Fairs/general appointments

· Ensure all appointments on CRM are reconfirmed on the day of visit. In case of no show appropriately change status on CRM (re-fix or cancel)

· Post visit/fair activities to ensure all student applications are processed & ensure high conversions.

Ø VISAS

· Provide students visa check lists and guide them to prepare the documents.

· Checking the visa files

· Preparing the students for the visa interview.

Ø GENERAL

· Strong Customer Service focus ensuring that all visitors to Global Opportunities are treated in a Respectful and courteous manner.

· Ensure that daily follow-ups are completed on time.

· Ensure that students have paid the balance of their charges on time (as specified on the CRM).

· Core responsibility for conversions.

Pay: ₹30,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Senior Student Counsellor – Overseas Education (Delhi)
🏢 Global Opportunities
📍 Delhi