Job highlights

- Graduate or Diploma in Electrical, Electronics, Mechanical Engineering or IT with 4-6 years experience in servicing multi-function printers and OEM certification preferred

- Install, maintain, troubleshoot, and repair multi-function copiers and production printers; handle service calls, conduct product demos, maintain AMCs, and coordinate with sales and helpdesk teams

Purpose:

To deliver high-quality technical support, on-site maintenance, installation, and troubleshooting of multi-function copiers, production printers, and advanced digital imaging systems to maximize machine uptime and customer satisfaction.

Qualifications:

- Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.

- Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

Experience:

- 4-6 years of core hands-on experience in the installation, servicing, and repair of multi-functional printers (MFPs), photocopiers, or heavy-duty production printing machines.

- Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).

Key Responsibilities:

- Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.

- Install and configure multi-function copiers, office systems, and production printers at customer locations.

- Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.





- Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.

- Conduct product demonstrations and train end-users/corporate clients on basic machine handling, operation, and self-care.

- Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.

- Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.

- Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.

- Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.

- Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

Key Competencies:

- Deep technical knowledge of modern photocopying machines, office printers, interactive boards, and production printers.

- Strong diagnosis skills involving mechanical assemblies, electronic circuit boards, and digital imaging solutions.

- Proficiency in communication with professional email/letter typing skills, and utilizing MS Office (Excel, Word, Outlook) for service reporting.

- Problem-solving capabilities to handle in office customer friction, print quality complaints, and technical escalation systems.

- Time management and travel readiness across regional zones to support field engineering service deployments.

Location - Mumbai, Bangalore, Bareli, Rampur, New Delhi, Rudrapur, Patiyala, Chandigarch

📌 Senior Service Engineer (Mumbai)
🏢 KMI business technologies
📍 Mumbai