– Senior Head – Post Sales

Company: Powerlaw Private Limited

Website: https://powerlaw.in/

Department: Post Sales

Position: Senior Head – Post Sales

Experience: 7–12 Years

Salary: ₹1,00,000 – ₹2,00,000 per month

Employment Type: Full-Time

Location: Delhi preferred (not mandatory)

Reporting To: Founder

About Powerlaw

Powerlaw Private Limited helps D2C brands grow their businesses on Amazon through strategic planning, marketplace management, performance marketing and business growth solutions.

Role Overview

We are looking for an experienced and result-oriented Senior Head – Post Sales who will work directly with the Founder and take complete ownership of all Post Sales work. Once a client signs up, you will make sure every client is onboarded smoothly, served well, and grows with us.

You will lead the Post Sales team, oversee delivery across all client accounts, and be the point of escalation for important client matters.

Key Responsibilities

1. Post Sales Ownership

- Take full responsibility for all Post Sales work and client delivery.
- Oversee client onboarding and ensure customers clearly understand the agreement and deliverables.
- Monitor account performance and ensure promised results are delivered.

2. Team Management

- Lead and guide the Post Sales team.
- Monitor team performance and ensure accountability.
- Conduct regular team meetings and performance reviews.
- Review client follow-ups and account updates.

3. Customer Relationship Management

- Handle important client discussions and escalations.
- Build strong, long-term relationships with clients.
- Monitor customer satisfaction and retention.
- Identify opportunities for account growth and renewals.

4. Operations & Process

- Establish SOPs, workflows and reporting systems for Post Sales.
- Monitor operational efficiency and resolve bottlenecks.
- Coordinate smoothly with Sales, Category Management and other teams.

5. Strategic Leadership





- Work directly with the Founder on planning and growth.
- Take ownership of Post Sales targets and execution.
- Make decisions within the authority assigned by the Founder.

Required Qualifications & Skills

- Bachelor's or Master's degree in Business Administration or a related field.
- 7–12 years of relevant experience in Account Management, Client Servicing or Post Sales.
- Experience managing and leading teams.
- Strong client management and communication skills.
- Excellent decision-making and leadership abilities.
- Experience in E-commerce, Amazon marketplace or D2C businesses is preferred.

Key Performance Indicators (KPIs)

- Client satisfaction and retention.
- Account growth and revenue from existing clients.
- Team performance and productivity.
- Operational efficiency.
- Achievement of Post Sales targets.

Reporting Structure

Founder → Senior Head – Post Sales → Post Sales Team

What We Are Looking For A strong leader who can take complete ownership of Post Sales, manage the team and client relationships, and work closely with the Founder to drive company growth.

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Pay: ₹100,000.00 - ₹200,000.00 per month

Benefits

- Adaptable schedule
- Paid sick time
- Work from home

Application Question(s):
- Tell us about a client account you managed that was at risk of leaving or
- How many people have you led in a Post Sales or client servicing team, and how do you track their daily work and performance? Give one example of a time you had to deal with an underperforming team member.
- Describe one process or system (SOP, reporting format, review routine) that you built or improved in a previous role. What changed after you introduced it?
- A new client has just signed up and expects results in the first month, but the account has several problems from the start. How would you handle the first 30 days with this client?

Note: Please answer all questions in your own words. Applications with AI-generated answers will be rejected straight away.

Work Location: Remote

📌 Senior Head – Post Sales (India)
🏢 Powerlaw private
📍 India