Key Responsibilities

- Troubleshoot and resolve complex application and database-related issues
- Act as a technical escalation point for critical customer issues
- Analyze logs, system performance, and application behavior to identify root causes
- Collaborate with Engineering and Product teams on bug fixes and enhancements
- Support deployments, configuration updates, and production validations
- Drive improvements in troubleshooting, documentation, and operational efficiency
- Mentor junior engineers and share technical knowledge with the team
- Ensure timely resolution and effective communication with stakeholders

Required Qualifications & Skills

- Bachelor’s degree in Engineering, Computer Science, IT, or a related field




- 3–5 years of experience in Software/Application Support roles
- Strong expertise in Linux/Unix environments
- Advanced SQL and database troubleshooting skills
- Experience with Python or Shell scripting
- Strong debugging, analytical, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Willingness to work in rotational shifts

Valuable to Have

- Experience with warehouse automation, robotics, or enterprise SaaS platforms
- Exposure to cloud environments and monitoring tools
- Experience mentoring or guiding support teams

📌 Senior Engineer - Software Support (Gurugram)
🏢 GreyOrange
📍 Gurugram