Key Responsibilities

- Own the overall client relationship, operating model, P&L;, delivery commitments and executive governance.
- Lead mobilisation of the 1,140-person organisation and resolve cross-functional constraints across talent, facilities, security, technology and delivery.
- Chair steering committees, QBRs and critical escalation forums; communicate decisions, risks and investments clearly.
- Set the quality-first culture, leadership expectations and transformation roadmap across all towers.
- Ensure contractual commitments, commercial guardrails, regulatory obligations and client dependencies are actively governed.

Experience And Capability Requirements

- 20+ years of experience with significant accountability for large managed services, ODC/GCC or healthcare technology operations.
- Leadership of a 500+ person organisation or programme of comparable complexity.




- Strong healthcare-provider understanding and credible exposure to enterprise data and analytics.
- Demonstrated executive client leadership, commercial ownership and delivery recovery experience.
- KPO Leadership Exprience is Mandatory

Core competencies

- Executive stakeholder management
- Structured problem solving and decision-making
- Quality, risk and governance discipline
- Explicit written and verbal communication
- Leadership-team development
- Commercial and operational judgement

Indicative success measures

- ODC mobilisation and leadership readiness
- Client satisfaction and executive confidence
- Revenue, margin, risk and contract performance
- Cross-tower delivery quality and workforce stability

Program Management, Hospital & Clinical Operations

📌 SENIOR DIRECTOR - Program Management (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru