Call Center Executive – Job DescriptionJob Title

Call Center Executive

Experience

1-2

Job Summary

We are looking for a customer-focused and confident Call Center Executive with 2–3 years of experience in handling customer calls, resolving queries, and providing excellent customer service. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle customers effectively in a fast-paced call center environment.

Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer queries, complaints, and requests promptly.
- Provide accurate information about products, services, orders, and processes.
- Understand customer requirements and provide appropriate solutions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and update CRM systems.
- Make outbound calls for follow-ups, lead generation, customer feedback, and service reminders.
- Achieve daily, weekly, and monthly call and performance targets.
- Escalate complex customer issues to the appropriate department or supervisor.
- Maintain a high level of customer satisfaction and service quality.
- Follow company policies, call scripts, and standard operating procedures.
- Maintain professionalism and a positive attitude during customer interactions.
- Prepare and share daily/weekly call reports as required.
- Coordinate with Sales, Operations, and Customer Support teams when necessary.





Required Skills

- Excellent verbal and written communication skills.
- Positive listening and interpersonal skills.
- Strong customer-handling and problem-solving abilities.
- Ability to handle difficult or dissatisfied customers professionally.
- Good knowledge of MS Office and CRM software.
- Ability to work with targets and performance metrics.
- Good time-management and organizational skills.
- Ability to work independently as well as part of a team.

Qualifications

- Any Bachelor’s degree or equivalent qualification.
- 2–3 years of experience in a call center, customer service, telecalling, or customer support role.
- Experience in handling both inbound and outbound calls is preferred.

Key Performance Indicators (KPIs)

- Number of calls handled
- Customer satisfaction score (CSAT)
- Call quality score
- First-call resolution rate
- Average handling time (AHT)
- Customer retention/conversion rate
- Follow-up completion rate
- Achievement of monthly targets

Preferred Candidate Profile

- Professional and pleasant communication style.
- Customer-oriented mindset.
- Confident and positive personality.
- Comfortable working under pressure and meeting targets.
- Willingness to work in rotational shifts, if required.
- Strong ability to build positive relationships with customers.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

Work Location: In person

📌 Call Center Executive (Tiruppur)
🏢 Pranera Textiles
📍 Tiruppur