Location: Noida

Experience: 1 to 3 Years

No. Of Openings: 1

Job Description

Coordinate day-to-day IT operations tracking, asset records, ticket monitoring, documentation and management reporting.

- Maintain the IT asset register for laptops, desktops, servers, network devices and peripherals.
- Track asset allocation, transfers, returns, repairs, replacements and lifecycle status; keep AMS records updated.
- Monitor incoming, open, pending and overdue IT tickets and maintain accurate ticket trackers.
- Review ticket category, priority and SLA status; discuss requirements with the concerned technical lead and coordinate assignment to the appropriate team member.
- Follow up with assigned engineers for progress, updates and closure within agreed timelines; highlight delays and escalations.
- Prepare and circulate Minutes of Meetings (MoM), record decisions and track action items, owners and due dates.
- Draft and coordinate routine IT operational emails and follow up with relevant stakeholders.
- Prepare daily, weekly and monthly MIS reports covering tickets, SLA, ageing, assets, pending tasks and operational activities.
- Consolidate updates from team members and provide accurate reports to IT management.
- Maintain trackers for IT projects, installations, endpoint security, patching,



backups and other compliance activities based on inputs from technical owners.
- Support audits by maintaining and retrieving asset records, tickets, reports, MoMs and operational evidence..

Job Specification

- Good to advanced MS Excel skills: Pivot Tables, VLOOKUP / XLOOKUP, IF, COUNTIF / SUMIF, filters and data validation.
- Experience in MIS reporting, data consolidation and maintaining trackers.
- Asset / inventory management and record maintenance.
- Ticket monitoring, SLA tracking, follow-up and escalation coordination.
- Professional email drafting, meeting coordination and MoM preparation.
- Good written and verbal communication.
- Solid attention to detail, organisation and time management.
- Ability to coordinate with multiple team members and prepare management-ready reports.

Required Key Skills

- Good to advanced MS Excel skills: Pivot Tables, VLOOKUP / XLOOKUP, IF, COUNTIF / SUMIF, filters and data validation.
- Ticket monitoring, SLA tracking, follow-up and escalation coordination.
- Professional email drafting, meeting coordination and MoM preparation.
- Asset / inventory management and record maintenance.
- Experience in MIS reporting, data consolidation and maintaining trackers.

📌 IT MIS & Operations Coordinator (Noida)
🏢 Impressico Business Solutions
📍 Noida