Key Responsibilities :

- Provide L2/L3 support for Employee Central, Recruiting, and Onboarding.
- Analyze and resolve incidents, service requests, and change requests within agreed timelines.
- Handle configuration changes, minor enhancements, and issue fixes.
- Support workflows, business rules, role-based permissions, data issues, forms, notifications, and integrations.
- Work with business users to understand issues and provide functional solutions.
- Support UAT, regression testing, release validation, and post-deployment activities.
- Prepare functional documents, test scripts, SOPs, and support notes.
- Coordinate with technical, integration, payroll, security, and application teams.
- Identify recurring issues and recommend system or process improvements.

Required Skills :

- 5 - 7 years of experience in SAP SuccessFactors implementation or AMS support.
- Hands-on experience in at least two modules : Employee Central, Recruiting, and Onboarding.




- Strong understanding of HR processes and SuccessFactors configuration.
- Experience with incident, problem, change, and release management.
- Knowledge of workflows, business rules, permissions, data models, picklists, and reporting.
- Experience with ServiceNow, Jira, Remedy, or similar ticketing tools.
- Positive communication, documentation, analytical, and stakeholder management skills.

Good to Have :

- SAP SuccessFactors certification in relevant modules.
- Experience with integrations, APIs, SAP Integration Suite/CPI, or middleware.
- Knowledge of People Analytics, Story Reports, or Canvas Reports.
- ITIL knowledge or experience in AMS delivery environments.

Qualification :

- Bachelor's degree in IT, HR, Business, Computer Science, or a related field

📌 SAP SuccessFactors AMS Consultant (India)
🏢 Okda Solutions
📍 India