Job Summary

Transition Manager – IT Infrastructure & Managed Services Experience 12–18 years overall IT experience, with significant experience in service transition, transformation, project/program management, and managed services delivery. Role Purpose The Transition Manager will lead the end-to-end transition of IT services from the customer/incumbent provider into the target managed-service operating model, ensuring business continuity, operational readiness, contractual compliance, knowledge transfer, governance, and successful handover to BAU Service Delivery. The role will act as the primary coordination point across customer stakeholders, Service Delivery, technical towers, SMEs, HR, tools/process teams, infrastructure teams, and third-party providers.

Key Responsibilities

: Transition Planning & Execution Own the end-to-end Transition Plan covering Due Diligence, Knowledge Transfer, Shadow/Reverse Shadow, operational readiness, go-live, stabilization and BAU handover. Define transition milestones, dependencies, deliverables, acceptance criteria and exit criteria. Establish workstream-level plans and ensure adherence to agreed timelines. Identify transition dependencies and proactively address schedule slippages. Ensure transition activities align with contractual commitments and agreed scope. Internal transition documentation similarly assigns ownership of successful transition completion, transition-plan adherence, contractual obligations and changes/issues reporting to the Transition Manage

Skill Requirements

Establish a structured Transition Management Office (TMO) and governance cadence. Conduct daily/weekly transition reviews and executive steering reviews as appropriate. Maintain transition RAID logs covering Risks, Assumptions, Issues and Dependencies.



Drive timely escalation and mitigation of transition risks. Provide executive-level dashboards covering milestone health, KT readiness, staffing, risks, dependencies and overall transition status. Maintain strong governance across Service Delivery, HR, technical towers, tools/processes, infrastructure and third parties. This aligns closely with the internal transition model, where the TMO conducts regular reviews across service delivery, process, third party, infrastructure setup, tools and HR, with periodic steering-committee reviews. 6. Technical Tower Coordination Coordinate transition activities across towers such as: Service Desk End User Computing / Digital Workplace Field Support Network LAN/WAN/Wi-Fi Firewall & Network Security Server/Compute Cloud/Azure Active Directory / Entra ID IAM / PAM Monitoring & Event Management ServiceNow / ITSM tooling Backup, Storage and other Infrastructure services 7. Customer & Stakeholder Management Act as the central transition interface between customer and service-provider teams. Manage expectations across senior stakeholders, tower leads, SMEs and third-party vendors. Facilitate transition workshops and governance reviews. Communicate risks, dependencies and decisions transparently. Drive stakeholder actions and timely closure of transition blockers. 8. Go-Live, Stabilization & BAU Handover Develop go-live readiness criteria and cutover plans.



Conduct final readiness reviews before service commencement. Coordinate command-center/hypercare activities during takeover. Track stabilization issues through closure. Ensure residual risks and open items have explicit owners and closure plans. Obtain transition completion/sign-off and formally hand over services to the Service Delivery/Operations organization.

Must Have Skill

Program & Project Management

Good to Have Skill

Other Requirements

Develop and govern the Knowledge Transfer strategy and plan. Ensure completion of KT sessions, documentation and knowledge validation. Drive preparation and validation of: SOPs Runbooks Knowledge Articles Operational procedures Escalation matrices Support models RACI Establish KT completion criteria and obtain required customer/business sign-offs. Conduct operational readiness assessments before service takeover. The internal framework specifically identifies completion and sign-off of KT artefacts, operational/procedure manuals, runbooks, service models and SLA/reporting frameworks as transition deliverables

Job Description : Ensure readiness of Incident, Request, Problem, Change, Knowledge, Configuration and Service Level Management processes.\\r\\nValidate SLA/OLA measurement and reporting mechanisms.\\r\\nCoordinate ITSM tooling readiness, integrations, queues and operational workflows.\\r\\nEnsure processes are documented, tested and accepted before go-live.\\r\\nTrack resource hiring, onboarding, access readiness and deployment against the transition plan.\\r\\nCoordinate with recruitment, HR, delivery leadership and technical tower leads.\\r\\nTrack resource gaps and their impact on KT and service takeover.\\r\\nEnsure adequate staffing before production service commencement.

📌 Track Lead - Program & Project Management (Bengaluru)
🏢 HCLTech
📍 Bengaluru