Job Responsibilities

- Supervise and manage the daily activities of the sales team and ensure smooth workflow.

- Allocate customer enquiries and leads among sales executives and monitor proper handling.

- Ensure timely responses and consistent follow-ups for all incoming enquiries.

- Monitor daily calls, connected calls, WhatsApp follow-ups, quotations shared, and booking confirmations.

- Track individual sales performance and ensure achievement of assigned daily, weekly, and monthly targets.

- Guide and motivate sales executives to improve their sales skills, customer handling, and booking conversion rates.

- Review pending enquiries and ensure no potential customer is neglected or missed.

- Assist sales executives in handling difficult customers, negotiations, and high-value enquiries.

- Conduct regular team meetings and discuss sales performance, challenges, and improvement strategies.

- Ensure all customer enquiries and follow-up activities are properly updated in the company's Google Sheets or CRM system.

- Identify underperforming employees and provide necessary guidance and support to improve their performance.

- Coordinate with the marketing team to ensure effective utilisation of leads generated through advertisements and other channels.

- Coordinate with ticketing, visa, accounts, and operations teams to ensure smooth booking and customer service.

- Ensure the sales team follows company policies, pricing guidelines, communication standards, and reporting procedures.

- Monitor team attendance, punctuality, office discipline, and daily reporting compliance.





- Prepare and submit daily, weekly, and monthly sales performance reports to the management.

- Identify opportunities to improve sales processes, customer satisfaction, and overall team productivity.

- Perform other sales-related and team management responsibilities assigned by management.

Key Requirements

- Minimum 1–2 years of experience in sales or team management, preferably in the travel and tourism industry.

- Previous experience handling or supervising a sales team is preferred.

- Strong communication, leadership, and interpersonal skills.

- Good knowledge of domestic and international tour packages.

- Ability to handle customer enquiries, negotiations, and sales conversions.

- Target-oriented with strong follow-up and monitoring skills.

- Valuable knowledge of Google Sheets, MS Excel, and CRM systems.

- Ability to motivate and manage a team effectively.

Key Objective To ensure the sales team operates efficiently, handles every customer enquiry professionally, maintains consistent follow-ups, achieves assigned sales targets, and contributes to the overall revenue growth of Dream Hunters Holidays.

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s)

- Have you previously worked as a Team Leader or Sales Supervisor?

- How many sales executives have you managed?

- What was the monthly sales target of your previous team?

- What was your team's average monthly achievement?

- Have you worked in the travel and tourism industry?

Experience

- sales: 1 year (Required)

Work Location: In person

📌 Sales Team Leader (Kochi)
🏢 Dream hunters Holidays India
📍 Kochi