Role & responsibilities

Sales Support & Coordination

- Assist the sales team in preparing freight quotations, proposals, and service presentations.
- Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
- Maintain and update sales databases, client records, rate sheets, and CRM platforms.
- Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

- Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
- Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
- Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

- Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
- Track shipments and provide status updates to clients and stakeholders.
- Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
- Coordination with Over-Seas Agent Offices
- Coordination with Air & Sea freight,



Import and Export Departments.

Reporting & Documentation

- Prepare sales reports, performance summaries, and forecasting data for management review.
- Ensure accurate documentation is shared with clients and internal teams.
- Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background

- Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Professional Experience

- 1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
- Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills

- Strong communication and interpersonal skills.
- Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
- Ability to multitask, prioritise, and manage time effectively.
- Detail-oriented with robust analytical and administrative skills.
- Customer-centric mindset with a proactive approach.

Preferred candidate profile as above

📌 Sales Support Coordinator (Chennai)
🏢 Ryan Logitech
📍 Chennai