Company: Abhaya International LLP Department: Sales & Operations Reports To: Head of Sales / Director Employment Type: Full-time Experience Required: Minimum 2 years in managing a sales team

About the Role

Abhaya International LLP is looking for a Sales Operations Manager who can keep our sales engine running smoothly. In this role you will manage the sales team's day-to-day operations, analyse sales data, build accurate reports, and make sure targets, processes and reporting are followed with discipline. The ideal candidate is hands-on, highly analytical, and strong in Advanced Excel and Pivot Tables, with proven experience of leading a sales team.

Key Responsibilities1. Sales Team Management

- Lead, supervise and motivate the sales team to achieve monthly, quarterly and annual targets.
- Assign targets, territories and accounts to team members and track individual performance.
- Conduct daily/weekly team meetings, performance reviews and one-to-one coaching sessions.
- Support the team with training, product knowledge and sales process guidance.
- Monitor attendance, discipline and adherence to company policies in coordination with HR.
- Recommend hiring, promotions and corrective actions based on performance.

1. Sales Operations & Process Management

- Design, document and improve sales processes to increase efficiency and reduce turnaround time.
- Ensure timely order processing, quotation follow-up, invoicing coordination and dispatch communication.
- Coordinate between sales, accounts, logistics, procurement and customer service teams.
- Maintain and update the CRM and ensure accurate data entry by all team members.
- Ensure compliance with company pricing, discount and approval policies.

1. Data Analysis & MIS Reporting

- Prepare daily,



weekly and monthly sales dashboards and MIS reports for management.
- Use Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, SUMIFS, COUNTIFS, IF logic, conditional formatting, charts) to analyse large datasets.
- Track key metrics such as sales vs. target, conversion rate, pipeline value, average deal size, customer retention and product-wise/region-wise performance.
- Identify trends, gaps and opportunities from the data and share actionable insights with leadership.
- Maintain data accuracy and integrity across all sales reports.

1. Forecasting & Planning

- Prepare accurate sales forecasts and pipeline projections based on historical data and market trends.
- Assist in setting realistic sales targets, quotas and incentive structures.
- Support budgeting and sales planning cycles.

1. Customer & Stakeholder Coordination

- Resolve escalations related to orders, delivery, pricing and service in a timely manner.
- Support key account management and maintain strong client relationships.
- Ensure follow-ups on pending payments with the accounts team where required.

Required Qualifications & Skills
- Education: Bachelor's degree in Business Administration, Commerce, Management or a related field (MBA preferred).
- Experience: At least 2 years of experience in managing a sales team; total experience in sales or sales operations of 3–5 years is preferred.




- Technical skills:
- Positive command of Advanced Excel, including Pivot Tables and Pivot Charts, lookup functions, data validation and dashboard creation.
- Working knowledge of CRM software and MS Office (Word, PowerPoint).
- Familiarity with ERP/billing tools is an advantage.
- Analytical skills: Strong ability to interpret data, spot trends and turn numbers into business decisions.
- Leadership skills: Proven ability to motivate, manage and develop a sales team.
- Communication: Excellent written and verbal communication in English and Hindi.
- Other skills: Strong organisation, time management, problem-solving and attention to detail.

Preferred Qualifications
- Experience in a similar industry (trading, manufacturing, export or B2B sales).
- Knowledge of Power BI, Google Sheets or other reporting tools.
- Experience in sales forecasting and incentive planning.

Key Performance Indicators (KPIs)
- Achievement of team sales targets
- Accuracy and timeliness of MIS and sales reports
- Forecast accuracy
- Order-to-dispatch turnaround time
- CRM data quality and completeness
- Team productivity and attrition
- Customer satisfaction and escalation resolution time

Working Conditions
- Working hours as per company policy; punctuality and attendance rules apply.
- Leave requests require 1 day advance notice and are approved through the HR Manager.
- Occasional travel for client meetings or team visits may be required.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Experience:
- Operations management: 2 years (Required)
- B2B sales: 1 year (Required)
- Team management: 2 years (Required)

Work Location: In person

📌 Sales Operations Manager (Agra)
🏢 Abhaya International
📍 Agra