- Lead the full hotel operation – Front Office, Housekeeping, F&B;, Kitchen, Banquets, Spa, Engineering, Security, Sales and Accounts
- Own the hotel's annual budget, P&L; and business plan, and deliver on revenue and profit targets
- Drive room sales, ARR and occupancy together with the Sales and Revenue teams – OTAs, corporates, travel agents, MICE and weddings
- Keep guest satisfaction high – monitor reviews on Google, TripAdvisor, MakeMyTrip, Booking.com etc. and act on feedback quickly
- Control costs – manpower, F&B; cost, energy and purchase – without hurting the guest experience
- Hire, train, motivate and retain a strong team; run daily briefings and monthly reviews with HODs
- Make sure the hotel follows all licences, safety, hygiene and statutory rules (FSSAI, fire, excise, labour, pollution, etc.)
- Look after the building, upkeep and planned maintenance
- Build relationships with key clients, government bodies, local authorities and the community
- Report monthly performance to management with clear numbers and action plans

KEY RESULT AREAS (KRAs)

- Revenue & profitability – hit budgeted revenue, GOP and net profit
- Rooms performance – occupancy, ARR and RevPAR growth
- F&B; & banquet revenue – grow restaurant, bar,



banquet and event business
- Guest satisfaction – solid online ratings and repeat guests
- Cost control – keep payroll, F&B; and utility costs within budget
- People management – team training, low attrition, succession planning
- Compliance & safety – zero major audit, licence or safety issues
- Asset upkeep – well-maintained property and timely preventive maintenance

WHO WE'RE LOOKING FOR

- Degree in Hotel Management (MBA / PG in Hospitality is a plus)
- 12–18 years in hotels, with at least 3–5 years leading a hotel as GM or in the role just below
- Strong knowledge of all hotel departments, revenue management and P&L;
- Experience with PMS , OTAs and channel managers
- Proven record of growing revenue and guest ratings
- Excellent leadership, people and problem-solving skills
- Fluent in English and Hindi; local language is a plus
- Calm under pressure, guest-first and hands-on on the floor

pl reach out to us at [email protected] or call us at +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹98,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 General Manager (Darjeeling)
🏢 Central Hotels
📍 Darjeeling