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Job Code

JCLBR-SC

Position Type

Full Time

Experience

2-5 Years

Location

Jayanagar, Bengaluru The Sales Coordinator - Travel will be responsible for managing incoming travel enquiries, engaging with prospective customers, coordinating proposals and quotations, following up on leads, and facilitating the booking process.

The role requires a combination of customer relationship management, sales coordination, communication and administrative skills.

The ideal candidate should be comfortable interacting with customers, understanding their travel requirements and ensuring that every enquiry progresses towards a decision. Key Responsibilities

1. Enquiry Management

- Handle incoming enquiries through email, telephone, WhatsApp, website and social media.
- Respond to enquiries promptly and professionally.
- Understand customer requirements, travel interests, budgets and preferences.
- Qualify leads based on their travel intent, requirements and booking potential.
- Assign and maintain appropriate lead status in the CRM.

2. Sales Coordination and Follow-ups

- Follow up with prospective customers systematically until a decision is reached.
- Share tour itineraries, brochures, pricing details and relevant information.
- Coordinate with the sales and operations teams to prepare customised proposals.
- Maintain regular communication with prospective customers.
- Identify opportunities to cross-sell and upsell relevant travel experiences.
- Help customers understand the value and differentiation of Toehold's travel experiences.

3. Booking and Documentation

- Coordinate the booking process once a customer confirms interest.
- Share booking forms, payment schedules, terms and conditions.




- Follow up on advance payments and outstanding balances.
- Maintain accurate customer records and booking documentation.
- Ensure timely handover of confirmed bookings to the operations team.

4. CRM and Sales Reporting

- Maintain accurate and updated lead information in the company's CRM.
- Record all customer interactions, follow-ups and sales outcomes.
- Maintain a daily follow-up schedule.
- Track enquiries, conversions, lost leads and reasons for lost sales.
- Generate periodic sales reports and communicate pending actions to the sales team.
- Ensure that no active enquiry remains unattended.

5. Customer Relationship Management

- Build positive relationships with prospective and existing customers.
- Provide transparent, accurate and timely information.
- Coordinate with customers before and after booking.
- Maintain a professional and reassuring communication experience.
- Help build long-term customer relationships and encourage repeat business.

Candidate Profile

We are looking for someone who:

- Has 2–5 years of experience in travel sales, hospitality, customer relationship management or sales coordination.
- Has excellent verbal and written communication skills in English.
- Is comfortable communicating over telephone, email and WhatsApp.
- Is organised, detail-oriented and good at managing multiple enquiries simultaneously.
- Has a proactive approach to follow-ups and closing pending conversations.




- Is comfortable working with CRM software, spreadsheets and digital tools.
- Has a customer-first mindset and a commercial understanding of sales.
- Can work independently and take ownership of assigned responsibilities.

Preferred Qualifications

- Experience in the travel, tourism or hospitality industry.
- Familiarity with domestic and international travel products.
- Experience handling customised travel enquiries.
- Knowledge of CRM platforms and sales pipelines.
- Personal interest in wildlife, photography, nature or experiential travel would be an advantage.

Key Performance Indicators (KPIs)

Performance will be measured on:

- Enquiry Response Time: Timely response to incoming enquiries.
- Lead Follow-up Compliance: Percentage of scheduled follow-ups completed on time.
- Lead Conversion: Contribution towards converting qualified enquiries into bookings.
- Enquiry Management: Accuracy and completeness of CRM records.
- Booking Coordination: Timely and error-free processing of confirmed bookings.
- Customer Experience: Quality of customer communication and feedback.
- Sales Pipeline Hygiene: No unattended or forgotten leads.

What We Offer

- An opportunity to work with a specialist travel company with a strong reputation in wildlife and photography travel.
- Exposure to exciting domestic and international travel experiences.
- An opportunity to grow within the travel sales and customer relationship function.
- A collaborative, dynamic and learning-oriented work environment.

How to Apply

Interested candidates can share their resume along with a brief introduction highlighting their relevant experience and why they would like to work with Toehold Travel. Email: [email protected] with subject JCBLR-SC

📌 Sales Coordinator - Travel (Jayanagar)
🏢 Toehold Travel And Photography
📍 Jayanagar