Role Purpose To ensure smooth sales operations by coordinating between the sales team, customers, and internal departments, while maintaining accurate records, tracking enquiries and orders, and ensuring timely follow-ups throughout the sales cycle.

Key Responsibilities

1. Lead & Enquiry Management

- Record and allocate incoming sales enquiries.
- Track lead status, follow-ups, and conversion progress.
- Coordinate with sales executives to ensure timely lead updates.

2. Sales Team Coordination

- Coordinate with sales executives, ADMs, and managers for daily sales activities.
- Follow up on pending tasks, customer requirements, and sales commitments.
- Share key updates and information with the sales team.

3. Order & Dispatch Coordination

- Track confirmed orders and coordinate with internal departments.
- Follow up on order processing, material availability, and dispatch status.
- Communicate order and delivery updates to the concerned sales team.

4.



Customer Coordination

- Respond to customer enquiries and coordinate with the concerned sales representative.
- Ensure timely communication regarding orders, deliveries, and pending requirements.
- Coordinate customer concerns with relevant departments.

5. Sales Reporting & Documentation

- Maintain accurate records of enquiries, orders, sales, and customer details.
- Prepare daily, weekly, and monthly sales reports.
- Ensure timely CRM updates and proper documentation.
- Track pending enquiries, orders, and follow-up activities.

6. Internal Department Coordination

- Coordinate with Accounts, Store, Dispatch, Service, and other departments.
- Follow up on pending approvals, payments, orders, and customer requirements.
- Ensure smooth information flow between departments.

📌 Sales Coordination Executive (Surat)
🏢 Whitelion
📍 Surat