Company: Imagicaa Next Private Limited

Brand: Hello Park

Location: Hyderabad

Department: Sales & Events

Experience: 3-6 Years

About the Role

We are looking for an energetic and customer-focused Event Coordinator to manage inbound sales and end-to-end event coordination for Hello Park.

The role will be responsible for handling customer enquiries, converting leads into bookings,

coordinating birthday parties, celebrations, school/group visits and corporate events, and ensuring a seamless experience for customers from enquiry to event completion.

Key Responsibilities

Inbound Sales & Lead Management

- Handle inbound enquiries received through calls, WhatsApp, email, website and other channels.
- Understand customer requirements and recommend suitable packages and experiences.
- Prepare and share quotations, proposals and event details.
- Follow up with prospective customers and convert enquiries into confirmed bookings.
- Maintain and regularly update lead, enquiry and booking records.
- Achieve monthly sales and booking targets.
- Identify opportunities for upselling additional services, packages and add-ons.

Event Coordination

- Coordinate end-to-end events including birthday parties, celebrations, school visits,

corporate events and group bookings.
- Act as the key point of contact for customers before and during the event.
- Coordinate with Operations, F&B;, Guest Relations,



Entertainment and other internal teams.
- Ensure event setup, food, activities, entertainment and other requirements are arranged as per the confirmed package.
- Prepare event schedules and ensure timely execution of all activities.
- Handle customer requests and resolve event-related issues promptly.
- Conduct post-event follow-ups and collect customer feedback.

Customer Experience

- Build solid relationships with customers and ensure a positive guest experience.
- Understand customer expectations and provide suitable solutions.
- Handle customer queries professionally and ensure timely communication.
- Drive repeat bookings and referrals through effective customer engagement.

Reporting & Coordination

- Maintain daily/weekly reports on enquiries, follow-ups, conversions and bookings.
- Track advance payments, pending payments and booking status.
- Coordinate with Finance for billing and payment-related requirements.
- Maintain accurate event and customer documentation.
- Share regular sales and event performance updates with the reporting manager.

Candidate Profile

- Graduate in Event Management, Hospitality, Sales, Business Administration or a related field.
- 3-6 years of experience in event coordination, inbound sales, hospitality, entertainment, FEC, leisure
- or similar industries.
- Strong communication and customer-handling skills.

📌 Sales and Event Coordinator (Hyderabad)
🏢 Imagicaaworld Entertainment
📍 Hyderabad