07 Nov
|
Lumina Datamatics
|
Mumbai
07 Nov
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Manage and maintain accurate records of customer interactions, sales transactions, and inventory levels using Genesys WFM software.
- Analyze data to identify trends, patterns, and areas for improvement in customer service operations.
- Collaborate with team members to resolve issues related to order fulfillment, returns processing, and product availability.
- Develop reports using Excel to track key performance indicators (KPIs) such as first call resolution rate, average handle time, and customer satisfaction scores.
Job Requirements :
- 2-6 years of experience in a similar role within the retail industry.
- Proficiency in Genesys WFM software or similar workforce management tools like IEX or Verint.
- Robust analytical skills with ability to interpret complex data sets and create actionable insights.
- Experience working with RTA (Return To Authorization) processes.
📌 RTA - WFM (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai