- Supervise the functions of the department employees, facilities smooth operations on a daily basis.
- Ensures clean & safe work environment for team & Customers.
- 80% time in customer’s area: ordering, processing sales &managing; customer concerns.
- To maintain staff discipline and to ensure their grooming and appearance is as per desired specification.
- To conduct daily lineups/briefings with all staff and update them about any special events/promotions and targets for the day.
- Assign the respective sections to the staff in each shift.
- Takes customer feedback Be conversant with all items on the menu and emphasize on up selling.
- Attend to all guest queries promptly in a qualified manner to ensure 100 % guest satisfaction
- Maintain inventories of supply items, all crockery, cutlery & glassware and generally assist the outlet manager to minimize costs, spoilages and breakages.
- To maintain a high standard of personal appearance and hygiene at all times.
- Ensure minimal integrity issues at the outlets
- To give the feedback of guest/staff to Restaurant Manager/Assistant Restaurant Manager on a regular basis.
- To ensure training plans assigned to each employee is followed up on and the respective feedback given to manager.




- To conduct sessions on food and beverage with team members so as to ensure service standards are up to the mark at all times
- To ensure training plans assigned to each employee is followed up on and the respective feedback given to manager.
- To maintain the par stock of food, beverage, linen is maintained on a regular basis.
- To provide service and support to the customers visiting restaurants.
- Attends to guests and takes orders, one who can understand customer’s need and requirement.
- Upkeep of cleanliness and hygiene of the entire area under his purview
- To oversee the services of the outlet in all areas of operations to ensure the highest standards and quality of services at all times.
- Helps in preparing the duty roster at the Unit.
- Helps the Team in resolving all guest issues or escalates the same to the managers.
- Responsible to ensure smooth shift closure and handover.
- To project a positive image of LBF to the external guest.
- Responsible to ensure smooth operations in all guest areas.
- Help the team to maintain the required audit scores at all times.
- Responsible to carry out any activity which is assigned by the management from time to time.
- Taking briefing of staff before staffing each Shift

📌 Restaurant Captain (Mumbai)
🏢 Lite Bite Foods
📍 Mumbai