Company Description CGH Earth Experience Hotels is a pioneer of sustainable and responsible tourism in India, known for creating distinctive, place-based travel experiences. The group works closely with local communities, aligns with local culture, and places environmental care at the center of its operations.

Its properties, including Coconut Lagoon, Marari Beach, Spice Village, and SwaSwara, have received multiple national and international awards for heritage, sustainability, wellness, culinary excellence, and responsible tourism. CGH Earth and its leadership have been recognized by organizations such as National Geographic, World Travel Mart, Outlook Traveller, SKAL, and Condè Nast Traveller for their impact on experiential and eco-conscious hospitality. Applicants join a team committed to ethical tourism and high-quality guest experiences.

Role Description The Reservations Executive is responsible for managing room and experience bookings for CGH Earth Experience Hotels, ensuring accurate and timely reservation handling. This full-time, on-site role is based in Kochi and involves responding to inquiries via phone, email, and online channels, providing detailed information on properties, rates, packages, and availability.

The role includes coordinating with front office and sales teams, updating reservation systems, processing modifications and cancellations, and maintaining precise records.

The Reservations





Executive also supports revenue and sales initiatives by suggesting suitable options to guests, promoting special offers, and contributing to high levels of customer satisfaction. Daily tasks include resolving booking issues, following standard operating procedures, and upholding CGH Earth’s commitment to sustainable and responsible hospitality in every interaction.

Qualifications

- Candidates should possess strong Communication skills, including clear spoken and written English and the ability to handle guest queries professionally.
- Candidates should possess Reservations and Customer Service skills to manage bookings accurately and deliver a courteous, helpful guest experience.
- Candidates should possess Customer Satisfaction skills, focusing on responsiveness, problem-solving, and maintaining positive guest relationships.
- Candidates should possess Sales skills, with the ability to recommend appropriate packages, cross-sell services, and support revenue goals.
- Prior experience in hotel reservations, front office, or hospitality operations is preferred.
- Familiarity with hotel reservation systems or property management systems is an advantage.
- Ability to work in a rapid-paced environment, with strong attention to detail and time management.
- Diploma or degree in Hospitality Management, Tourism, Business, or a related field is beneficial.

📌 Reservations Executive (Kochi)
🏢 CGH Earth Experience Hotels
📍 Kochi