Khadloya Sheetal Ashok

SQL Developer/Senior Associate/Customer

Handling/Operations Management

Pune, MH, 411002

(phone hidden), (phone hidden)

[email protected]

Enthusiastic Team Player eager to contribute to team success through hard work,

attention to detail and excellent organizational skills. Learning new skills in Data

Management with the use of SQL & Data Analytical tools like Power BI.

Skills

Multitasking Abilities

Very Good

Customer Relations Specialist

Excellent

Operations Management

Very Good

Basic SQL & Data Analysis

Good

Business Development

Very Good

Work History

2018-04 - 2021-05

Travel Consultant

Flamingo Transworld Pvt Ltd, Pune, Maharashtra

Worked closely with clients to understand unique needs and meet specific travel desires.

Worked on data fetching and updating data as per requirement.

Provided customers with best deals and well-researched travel options,

successfully negotiating rates while improving customer satisfaction ratings.

Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Trained recent staff and administrative support on customer service,

recordkeeping and travel planning procedures.





Maintained consistent record of completing projects in accordance with schedule and budget requirements.

Developed process improvements and long-term business strategies through analysis of customer feedback.

2014-07 - 2017-12

Senior Associate

WNS Global Services, Pune, Maharashtra

Oversaw project planning, schedule management and customer relations.

Worked on Data Dump and Data pulling task.

Maintained constructive team environment through effective mediation of disputes between associates and application of motivational techniques.

Built and maintained relationships with new and existing clients while providing high level of expertise.

Developed junior team members and cultivated collaborative culture.

Supported exchange of feedback and communication between management and associates.

Managed timely and effective replacement of damaged or missing products.

Educated customers about billing, payment processing and support policies and procedures.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

2011-06 - 2014-05

2020-06 - 2022-05

Bachelor of Commerce: Management

Solapur University - Solapur

Master of Business Administration: Management

Yashwantrao Chavan Maharashtra Open University - Nashik

Languages

English, Hindi, and Marathi

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