Business Development

- Generate leads through open market, referrals, channel partners, builders, and direct sourcing.
- Achieve monthly and annual sales targets for retail loan products.
- Develop and maintain relationships with customers, brokers, DSAs, and builders.
- Conduct customer meetings and explain product features, eligibility, and documentation requirements.

Customer Acquisition

- Source customers for Home Loans, Loan Against Property (LAP), Mortgage Loans, and other retail asset products.
- Collect applications and verify customer information.
- Ensure completeness of loan documentation before submission.

Relationship Management

- Build long-term relationships with existing and new customers.
- Address customer queries and provide end-to-end service support.
- Cross-sell company products such as insurance, fixed deposits, and other financial solutions.

Portfolio Quality

- Ensure sourcing of quality customers as per company credit policy.
- Coordinate with credit and operations teams for loan processing and disbursement.
- Monitor portfolio health and assist in reducing delinquencies.

Market Intelligence





- Track competitor offerings and local market trends.
- Identify recent business opportunities within the assigned territory.
- Provide market feedback to management.

Compliance

- Adhere to company policies, regulatory guidelines, and operational procedures.
- Ensure KYC, AML, and documentation compliance.

Required Skills

- Strong sales and negotiation skills.
- Excellent communication and relationship-building abilities.
- Knowledge of retail lending products and documentation.
- Customer-focused approach.
- Ability to work under target-driven environments.
- Basic knowledge of MS Excel, Word, and CRM systems.

Qualification

- Graduate in any discipline (MBA preferred).
- 1-5 years of experience in Retail Assets, Home Loans, LAP, Banking, NBFC, or Financial Services.

Key Performance Indicators (KPIs)

- Monthly disbursement achievement.
- Login-to-disbursement ratio.
- Lead conversion rate.
- Customer acquisition numbers.
- Cross-sell revenue generation.
- Portfolio quality and delinquency levels.
- Customer satisfaction and retention.

📌 Relationship Manager - Retail (Nashik)
🏢 equitas small finance bank
📍 Nashik