Receptionist cum Administrator

Johns Dental Speciality

Position Overview

Johns Dental Speciality is looking for a responsible, organised, and patient-friendly Receptionist cum Administrator to manage the front desk and assist with the smooth day-to-day administration of the clinic.

The ideal candidate should have excellent communication skills, a professional appearance and attitude, good computer knowledge, and the ability to coordinate effectively with patients, doctors, dental assistants, and other staff.

Key Responsibilities

- Reception & Patient Management
- Welcome and attend to patients in a polite and professional manner.
- Handle incoming calls, WhatsApp enquiries, and patient queries.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Maintain an organised appointment schedule and minimise waiting time.
- Coordinate patient flow between reception, consultation, and treatment areas.
- Provide basic information regarding clinic services, appointments, and timings.
- Handle patient feedback and escalate concerns to the appropriate person.
- Patient Records & Documentation
- Maintain accurate patient registration details and records.
- Ensure patient files and treatment records are properly updated and organised.
- Maintain confidentiality of patient information.
- Assist in collecting and maintaining consent forms, prescriptions, reports, and other documentation.
- Ensure digital records and appointment information are updated regularly.
- Billing & Cash Management
- Prepare patient bills and collect consultation/treatment payments.
- Maintain daily collection records.
- Handle cash, UPI, card, and other payment modes accurately.
- Issue receipts and maintain proper documentation of payments.
- Coordinate with the management/accounts team regarding outstanding payments.
- Maintain daily billing and collection summaries.
- Clinic Administration
- Maintain daily administrative records and registers.
- Monitor stationery, reception supplies, and other routine administrative requirements.
- Coordinate with suppliers and service personnel when required.




- Assist with maintaining clinic cleanliness, organisation, and overall front-office standards.
- Report equipment, maintenance, or facility-related issues to management.
- Assist management with routine administrative tasks and documentation.
- Staff & Doctor Coordination
- Coordinate appointment schedules with doctors and dental assistants.
- Communicate schedule changes to relevant staff and patients.
- Assist in coordinating staff attendance and duty schedules when required.
- Ensure the reception area and patient waiting area are properly managed during clinic hours.
- Support the team during busy clinic hours to ensure smooth patient flow.
- Patient Follow-up & Clinic Growth
- Follow up with patients regarding scheduled appointments.
- Contact patients who have missed appointments and assist with rescheduling.
- Follow up with patients for pending treatment where appropriate.
- Maintain recall/follow-up lists for regular dental check-ups and ongoing treatments.
- Assist with patient communication for camps, promotions, health awareness programmes, and clinic activities.
- Support the clinic’s patient relationship and retention initiatives.
- Inventory & Administrative Support
- Assist in maintaining basic inventory records.
- Monitor stock of reception, stationery, and commonly used administrative items.
- Inform management when supplies need to be replenished.
- Maintain records of purchases, bills, and vendor details as required.

Required Skills & Qualifications

- Graduate, preferably with experience in healthcare or dental-clinic administration.
- Prior experience as a receptionist, front-office executive, clinic coordinator, or administrator is preferred.




- Good communication skills in English and Tamil; knowledge of other languages is an advantage.
- Basic computer knowledge and proficiency in MS Office/Google Workspace.
- Ability to use WhatsApp and other digital communication platforms professionally.
- Good organisational and multitasking skills.
- Basic understanding of billing and cash handling.
- Professional appearance, courteous behaviour, and a patient-friendly attitude.
- Ability to maintain confidentiality and handle sensitive patient information responsibly.

Preferred Qualities

- Previous experience in a dental clinic, hospital, or healthcare setting.
- Familiarity with dental terminology and common dental procedures.
- Experience with clinic management software.
- Good follow-up and communication skills.
- Ability to work independently and take responsibility for assigned tasks.
- Calm and efficient during busy clinic hours.
- Strong attention to detail.
- Willingness to learn and improve clinic systems and processes.

Performance Expectations The receptionist cum administrator will be expected to:

- Maintain an organised and welcoming front desk.
- Ensure appointments and patient communication are handled efficiently.
- Maintain accurate billing and administrative records.
- Minimise appointment gaps and missed appointments through appropriate follow-up.
- Ensure patient queries are addressed promptly.
- Maintain confidentiality and qualified standards at all times.
- Contribute to a smooth, disciplined, and patient-centred clinic environment.

Working Relationship

Reports to: Clinic Management / Doctors

Department: Front Office & Administration

Location: Johns Dental Speciality

Employment Type: Full-time

Important The role involves direct interaction with patients and coordination with doctors and clinic staff. The candidate should therefore demonstrate professionalism, responsibility, punctuality, good communication, and a strong sense of ownership toward the clinic’s daily operations.

Pay: ₹8,800.00 - ₹24,000.00 per month

Work Location: In person

📌 Receptionist/Administrator (Mettur)
🏢 Johns Dental Speciality Centre
📍 Mettur