Job highlights

- . Lead,mentor,and manage a team of SAPfunctional and technical consultants across shifts / time zones
- Oversee scheduling of routine activities suchas month-end / year-end support,batch monitoring,patching,and system healthchecks
- Required Skills Experience

Project Manager SAP ApplicationManagement Services (AMS) Department: Technology ( SAP )

Role Summary

We arelooking for a Project Manager with a robust finance and SAP FICO background to lead the delivery of SAP Application Management Services (AMS) for one ormore clients. Unlike an implementation role, this position is focused on steady-statesupport and continuous improvement of live SAP landscapes owning SLAperformance, incident/problem/change management, minor enhancements, and theday-to-day client relationship. The ideal candidate combinesdelivery-management discipline with hands-on finance-process expertise, enablingthem to lead the team, triage complex FI/CO issues, and speak credibly with theclient's finance and controlling stakeholders.

The successful candidate willrun the support engagement as a service, balancing operational stability, cost,and client satisfaction while managing a cross-functional team of functionaland technical consultants.

Key Responsibilities

ServiceDelivery Operations

Own end-to-end delivery of the AMS engagement,ensuring all contractual SLAs and KPIs (response time, resolution time,ticket ageing, first-time-right, backlog) are consistently met.

Govern the incident, problem, servicerequest, and change management processes in line with ITIL, managing ticketqueues, prioritization, and escalations.

Oversee scheduling of routine activities suchas month-end/year-end support, batch monitoring, patching, and system healthchecks.

Manage the intake, estimation, and delivery of minorenhancements and change requests (CRs) within the AMS scope.





GovernanceReporting

Conduct regular operational reviews(weekly/monthly) and steering-committee governance meetings with the serviceprovider.

Produce and present service performancedashboards, SLA reports, root-cause analyses, and continuous serviceimprovement (CSI) plans.

Track and manage engagement financials effort, utilization, billing/invoicing inputs, and profitability againstbudget.

StakeholderTeam Management

Act as the single point of contact and trustedadvisor for the our businessstakeholders, particularly in finance and controlling.

Manage escalations to resolution and maintain aproactive, transparent communication cadence.

Lead, mentor, and manage a team of SAPfunctional and technical consultants across shifts/time zones; handle resourceplanning, ramp-up/ramp-down, and knowledge transfer.

Drive shift-left, automation, andknowledge-management initiatives to reduce recurring incidents and improveefficiency.

Risk Continuous Improvement

Identify delivery risks and put mitigationplans in place; ensure business-continuity and knowledge-retention safeguards.

Champion continuous improvement reducingticket volumes, improving automation, and identifying opportunities to expandthe engagement.

Required Skills Experience

Strong finance domain background a degreein Finance/Accounting and/or professional accounting experience, combined withdeep hands-on knowledge of SAP FICO (GL, AP, AR, Asset Accounting, CostCenter/Profit Center Accounting,



and integration with MM/SD). Understanding offinancial period-close, reconciliations, and month-end/year-end processes isessential.

812+ years of overall IT/financeexperience, with 5+ years managing SAP AMS / support / managed-servicesengagements.

Broad understanding of the SAP applicationlandscape able to coordinate across functional (MM, SD, PP, etc.) andtechnical (Basis, ABAP, integration with SAP Concur and SAP Ariba) teams evenwhere the core strength is finance.

Hands-on experience running ITIL-basedservice management (incident, problem, change, service request).

Proven track record managing SLAs, servicecredits, and contractual commitments in an outsourced / managed-servicesmodel.

Experience with ticketing and monitoringtools such as Zoho Desk, SAP Solution Manager (ChaRM, ITSM),

Solid command of project/delivery management planning, estimation, RAID management, financials, and reporting.

Excellent communication, andescalation-handling skills.

Experience managing distributed /onshore-offshore teams.

Preferred / Nice to Have

Certification in SAP Financials

Certification in SAP Activatemethodology.

Certification in Prince 2 ,ITIL etc

Certifications (desirable)

PMP , PRINCE2 , orequivalent project-management certification.

ITIL Foundation (v3/v4) or higher.

SAP FICO / S/4HANA Finance or SAP Activatecertification.

Education

Bachelor's degree in Finance, Accounting,Commerce , or a related field; a professional accounting qualification (CA /CMA / CPA / ACCA) or an MBA in Finance is strongly preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager - SAP (AMS) (Chennai)
🏢 Synergy Group
📍 Chennai