1. About Labonya Retreat

Labonya Retreat is a hospitality and leisure destination in Bhubaneswar, offering a welcoming environment for guests seeking relaxation, dining, and memorable celebrations. With facilities including accommodation, a swimming pool, banquet hall, open lawn, café, and dining services, Labonya Retreat caters to leisure guests, families, corporate clients, and event organisers.

We are looking for a dynamic and customer-oriented Inside Sales Executive to drive enquiries, convert leads into confirmed bookings, and build strong relationships with prospective guests.

2. Job Summary

The Inside Sales Executive will be responsible for managing incoming enquiries, conducting outbound sales calls, promoting resort packages and event facilities, and converting prospective customers into confirmed bookings.

The ideal candidate should possess excellent communication skills, a customer-focused approach, strong follow-up abilities, and the capability to achieve sales targets.

3. Key Responsibilities

A. Lead Generation & Enquiry Management

- Handle incoming enquiries through telephone calls, WhatsApp, social media, email, and other communication channels.
- Generate potential leads through outbound calling, referrals, and follow-ups.
- Maintain a database of prospective customers and ensure timely follow-up.
- Understand customer requirements related to room bookings, events, celebrations, dining, and resort packages.

B. Sales & Revenue Generation

- Promote resort facilities, accommodation packages, banquet bookings, lawn bookings, and café services.
- Convert qualified leads into confirmed bookings and advance payments.
- Explain pricing, packages, offers, and booking terms to prospective customers.
- Identify opportunities for upselling and cross-selling additional services.




- Achieve monthly sales targets and booking conversion objectives.

C. Customer Relationship Management

- Maintain professional and courteous communication with customers.
- Follow up with prospective clients until booking confirmation or closure.
- Coordinate with the operations and event management teams to ensure smooth customer service.
- Handle customer queries, objections, and basic complaints professionally.
- Maintain customer satisfaction and encourage repeat bookings and referrals.

D. Reporting & Documentation

- Maintain daily enquiry records, lead status, follow-up schedules, and booking details.
- Prepare daily, weekly, and monthly sales reports.
- Update the CRM or lead management system regularly.
- Track lead conversion ratios, booking values, and revenue generated.
- Share sales performance updates with the reporting manager.

4. Required Skills & Competencies

- Excellent verbal communication and interpersonal skills.
- Strong convincing, negotiation, and closing abilities.
- Customer-centric attitude and skilled telephone etiquette.
- Ability to handle multiple enquiries and follow-ups efficiently.
- Basic knowledge of MS Excel, Google Sheets, CRM tools, and WhatsApp Business.
- Strong organisational and time-management skills.
- Ability to work towards sales targets and revenue objectives.
- Prior experience in hospitality, resorts, hotels, event management, or travel sales will be an advantage.

5. Preferred Candidate Profile

The ideal candidate should be enthusiastic, persuasive, and passionate about hospitality sales. Candidates with prior experience in hotel reservations, resort bookings, banquet sales, event sales, or customer relationship management will be preferred.

Immediate joiners will be preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Work Location: In person

📌 Inside Sales Executive (Andharua)
🏢 Labonya Retreat
📍 Andharua