Job Description – Customer Service Manager

Company Name: CADD Centre
Designation: Customer Service Manager
Experience: 3+ Years
Department: Customer Service / Operations
Employment Type: Full-Time

Job Summary

We are looking for an experienced and customer-focused Customer Service Manager to manage customer relationships, ensure excellent service delivery, and improve overall customer satisfaction at CADD Centre. The ideal candidate should have strong communication, leadership, problem-solving, and team management skills, along with the ability to handle customer queries, feedback, and escalations effectively.

Key Responsibilities

- Manage day-to-day customer service operations and ensure smooth service delivery.
- Handle customer inquiries, complaints, feedback, and escalations professionally.
- Maintain strong relationships with existing customers and ensure customer satisfaction.
- Coordinate with sales, training, academic, and operations teams to resolve customer issues.
- Monitor customer service performance and implement improvement strategies.
- Guide, train, and motivate customer service executives to achieve service targets.
- Ensure timely follow-ups with students and customers regarding their queries and concerns.
- Maintain accurate customer records, feedback reports, and service documentation.
- Identify opportunities to improve customer experience and retention.
- Support student enrollment, course-related queries, and post-training assistance.





Required Skills & Qualifications

- Minimum 3+ years of experience in customer service or customer relationship management.
- Excellent verbal and written communication skills.
- Strong interpersonal and team management abilities.
- Valuable problem-solving and decision-making skills.
- Ability to handle customer complaints and difficult situations.
- Proficiency in MS Office and customer management tools.
- Strong organizational and multitasking abilities.
- Customer-oriented mindset with a positive attitude.

Preferred Skills

- Experience in the education, training, or service industry.
- Knowledge of customer relationship management (CRM) systems.
- Experience in handling student queries and managing customer retention.
- Ability to work with cross-functional teams and achieve service goals.

Key Performance Indicators (KPIs)

- Customer satisfaction and feedback scores.
- Customer complaint resolution time.
- Student/customer retention rate.
- Follow-up and query resolution efficiency.
- Team performance and service quality.
- Overall customer experience improvement.

Candidate Profile

The ideal candidate should be proactive, responsible, and passionate about delivering excellent customer service. They should have the ability to lead a team, build long-term customer relationships, and contribute to the overall growth and reputation of CADD Centre.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Service Manager (Anna Nagar)
🏢 Cadd centre
📍 Anna Nagar