Job Summary

We are looking for a Customer Support Executive to join our Coimbatore Support Office. The candidate will handle

customer queries, provide timely assistance, coordinate with internal teams, and ensure a qualified and

customer-focused service experience.

Key Responsibilities

- Handle customer queries through Email, Live Chat, and VSoft CRM.

- Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and

satisfactory responses.

- Provide prompt and accurate solutions to customer inquiries.

- Coordinate with internal teams to resolve customer concerns.

- Maintain accurate records of customer interactions and follow-ups.

- Escalate complex or unresolved issues to the appropriate internal team.





- Ensure timely follow-up and closure of customer requests.

- Maintain a professional and customer-centric approach.

- Support day-to-day customer service operations.

- Follow company policies, processes, and service standards.

Eligibility

- B.Sc. Biotechnology

- B.Sc. Biochemistry

- M.Sc. Biotechnology

- M.Sc. Biochemistry

- DMLT

- Experience: Freshers or candidates with up to 2 years of relevant experience.

- Age: 18–35 years.

Pay: ₹21,000.00 - ₹23,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Coimbatore)
🏢 AVM Labs
📍 Coimbatore