*Star Helath- Quality Analyst – Grugaon*

*Company*: Star Health & Allied Insurance Co. Ltd.

*Position*: Quality Analyst (BPO – Telesales)

*Location*: Ahmedabad, Gujarat

*CTC*: Up to ₹5.5 LPA

*Joining*: Immediate Joiners Preferred

*BPO INDUSTRY MANDATORY*

*About the Role*

Star Health is looking for an experienced Quality Analyst to monitor, evaluate, and improve the quality of telesales interactions. The ideal candidate should have a strong understanding of quality processes, call auditing, coaching, and performance improvement, while ensuring adherence to company standards and compliance requirements.

*Key Responsibilities*

* Monitor and evaluate inbound/outbound telesales calls based on defined quality parameters.

* Conduct regular call audits and provide detailed feedback to agents and Team Leaders.

* Lead calibration sessions to ensure consistency in quality evaluations.

* Identify process gaps and recommend corrective actions to improve performance metrics.

* Prepare daily, weekly, and monthly quality reports, dashboards, and scorecards.

* Conduct quality inductions for current hires and refresher training sessions for existing employees.

* Track compliance, sales behaviour, and customer interaction standards.

* Work closely with Operations, Training, and Team Leaders to improve overall floor performance.

* Analyze quality trends and suggest process improvements to enhance customer experience.





* Ensure adherence to company policies, regulatory guidelines, and internal quality standards.

*Eligibility Criteria*

* Minimum 2 years of experience as a Quality Analyst in a BPO or Insurance process.

* Overall 3+ years of experience in Voice/Telesales processes preferred.

* Strong analytical and problem-solving skills.

* Excellent communication and stakeholder management abilities.

* Proficiency in MS Excel, Word, and reporting tools.

* Experience in preparing quality dashboards, call calibration reports, and agent evaluation reports.

* Ability to conduct coaching sessions and drive continuous performance improvement.

*Preferred Skills*

* Experience in Insurance or Financial Services processes.

* Solid knowledge of QA methodologies and quality frameworks.

* Ability to analyze performance data and implement improvement plans.

* Detail-oriented with excellent documentation skills.

* Good presentation and coaching abilities.

*Why Join Star Health?*

* Opportunity to work with India’s leading standalone health insurance company.

* Competitive salary package up to 5.5 LPA.

* Career growth in a fast-paced and performance-driven environment.

* Collaborative work culture with excellent learning opportunities.

Location: Ahmedabad, Gujarat

CTC: Up to ₹5.5 LPA

Immediate Joiners Preferred

Pay: Up to ₹550,000.00 per month

Work Location: In person

📌 Quality Analyst (Ahmedabad)
🏢 Digixperts
📍 Ahmedabad