JOB RESPONSIBILITIES

Provides guests with assistance at the front desk during the check-in and check-out processes and

throughout their stay

- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the

customers on a daily basis

- Welcomes and acknowledges guests; anticipates and addresses guests' service needs; assists

individuals with disabilities; thanks guests with genuine appreciation

- Proactively anticipates guest needs, maintains rapport, and manages special arrangements for VIPs
- Handles complaints, queries, and concerns in an efficient and timely manner to maintain high

satisfaction

- Maintains accurate records of guest information, room availability, and preferences
- Processes all guest check-ins, verifying guest identity, form of payment, assigning room, and

activating/issuing room key

- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names,

background, activities,



locations, and times as well as special requests/arrangements

- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
- Follows company policies and procedures; reports accidents, injuries, and unsafe work conditions to

manager

- Maintains confidentiality of proprietary information; protects company assets
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established

company policies and procedures

- Ensures compliance with FRRO/C-Form, police reporting (A&D; register), fire & safety norms, and all

front office statutory requirements

Pay: From ₹11,000.00 per month

Perks:

- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Siliguri)
🏢 ROYAL SAROVAR PORTICO
📍 Siliguri