Job Summary

The Audit and Compliance Analyst supports the Audit and Compliance Manager in making sure Charter’s collection activities, processes, and data handling meet client contracts and applicable regulations. The role carries out audits and compliance checks, records findings, follows up on corrective actions, and helps keep policies, registers, and reports accurate and up to date.

Key Responsibilities

Audits and Compliance Checks

- Carry out regular audits of customer accounts, call recordings, notes, letters, and payment arrangements against client procedures and compliance requirements.

- Check that hardship, dispute, vulnerable-customer, and privacy matters are identified and handled correctly.

- Perform compliance checks on processes, system access, and data handling, including clean-desk and information security practices.

- Record findings accurately, rate their risk, and agree corrective actions with team leaders and managers.

- Follow up on corrective actions until they are completed and verified.

Compliance Support

- Help maintain the compliance obligations register, risk register, and breach and incident logs.

- Assist with investigations into compliance breaches and incidents, gathering evidence and documenting outcomes.

- Help update policies, procedures, and scripts when client or regulatory requirements change.

- Prepare evidence and responses for client audits, due-diligence questionnaires, and compliance reviews.





- Support the delivery of compliance training and track staff completion.

Reporting

- Prepare weekly and monthly audit and compliance reports and dashboards for management and clients.

- Analyse audit results and compliance trends, and highlight root causes and recurring issues.

- Stay up to date with client procedures and changes to applicable Australian collections and privacy requirements.

Qualifications and Requirements

- Graduate in any discipline; a qualification in law, commerce, or compliance is an advantage.

- Minimum 2–4 years of experience in audit, compliance, quality, or risk in a collections, BPO, or financial services environment.

- Knowledge of Australian collections and privacy requirements, such as the ACCC/ASIC Debt Collection Guideline and the Privacy Act, is strongly preferred.

- Basic understanding of data protection and information security practices.

- Excellent written and spoken English, with transparent and accurate documentation skills.

- Strong analytical skills and attention to detail.

- Objectivity, sound judgement, and discretion in handling sensitive information.

- Good working knowledge of Microsoft Excel, Word, and Outlook.

- Willingness to work in shifts aligned with Australian business hours

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Audit and Compliance Analyst (Kakkanad)
🏢 Charter Mercantile Agency
📍 Kakkanad