Key Responsibilities:
1. Client KYC Support
- Assist clients in completing their KYC process accurately and within the required timelines.
- Guide clients through each step of the KYC process and resolve any difficulties they face. 2. Client Communication & Assistance
- Provide support to clients through phone calls, WhatsApp chats, and other communication channels.
- Respond to client queries promptly and ensure a smooth KYC experience.
3. KYC Follow-ups & Reminders
- Send timely reminders to clients who have not completed their KYC process through WhatsApp or email.
- Follow up regularly on pending KYC cases to ensure timely completion.
4. Internal Team Coordination
- Resolve KYC-related queries raised by internal teams.
- Provide real-time updates on KYC status and progress whenever required.
- Coordinate with relevant departments to resolve process-related issues.
5. Process Improvement & Automation
- Identify repetitive manual tasks and develop ways to simplify them through automation.
- Explore and implement AI-based solutions to improve productivity, accuracy, and operational efficiency.
- Continuously identify opportunities to improve the overall KYC workflow.
6. KYC Data Management
- Maintain accurate and up-to-date internal KYC records and databases.
- Regularly update KYC status, pending cases, completed cases, and other relevant information.
- Ensure data accuracy and consistency across internal systems.
7. KYC Knowledge Document Management
- Review and update KYC knowledge documents, process guidelines, and SOPs regularly.
- Ensure that the latest process updates, requirements, and instructions are documented and communicated to the team.
8. MIDAP Central System Management
- Maintain and manage the MIDAP Central System.
- Ensure that relevant data and records are updated accurately and regularly.
- Monitor system-related issues and coordinate with the concerned team for timely resolution.
Pay: ₹15,000.00 - ₹17,000.00 per month
Perks:
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- What is your current location?
- How soon can you join?
- If experienced then, what is your current/last drawn salary?