(JD)Patient Counsellor – Ashoka IVF Hospital

Department: Patient Relations & Coordination | Location: Ashoka IVF Hospital

Job Title: Patient CounsellorOrganisation: Ashoka IVF HospitalDepartment: Patient Counselling & Patient CoordinationQualification: Graduate / Postgraduate in Psychology preferredExperience: 1–3 years preferred in IVF, healthcare, hospital counselling or patient relationship management. Freshers with excellent communication and counselling skills may also apply.

1. Job Purpose

To provide professional counselling and guidance to patients visiting Ashoka IVF Hospital for infertility evaluation and treatment. The Patient Counsellor will be responsible for handling patient enquiries, telephonic counselling, explaining IVF-related treatment processes, coordinating patient appointments and follow-ups, and organising fertility awareness camps. The candidate should be empathetic, confident and capable of building trust with patients and couples undergoing fertility treatment.
1. Roles & Responsibilities

A. IVF Patient Counselling
- Counsel couples and patients regarding infertility consultations and available fertility treatment services.
- Explain the general process of infertility evaluation, IUI, IVF, ICSI and other assisted reproductive techniques.
- Guide patients regarding consultation procedures, investigations, appointments and treatment steps.
- Address patient queries with patience, sensitivity and professionalism.
- Build trust and maintain a positive relationship with patients throughout their treatment journey.
- Coordinate with doctors for clinical queries requiring medical guidance.

B. Telephonic Counselling & Follow-ups
- Handle incoming and outgoing patient enquiry calls.
- Provide information about Ashoka IVF Hospital's services, doctors and consultation appointments.
- Counsel prospective patients over the phone and encourage them to visit the hospital for consultation.




- Follow up with patients who have enquired but have not booked appointments.
- Maintain regular follow-ups with existing patients regarding appointments and treatment visits.
- Maintain proper records of calls, enquiries and patient responses.

C. Patient Coordination
- Coordinate patient appointments with doctors and clinical staff.
- Ensure smooth coordination between patients, doctors, nursing staff and the front office.
- Assist patients throughout their hospital visits and treatment journey.
- Coordinate with concerned departments to ensure timely patient services.
- Maintain patient confidentiality and handle sensitive fertility-related matters professionally.

D. Fertility Camps & Outreach Activities
- Plan and coordinate infertility awareness camps and community outreach programmes.
- Coordinate with doctors, staff and external organisations for camp activities.
- Contact potential patients and generate awareness about fertility services.
- Manage camp registrations, patient enquiries and post-camp follow-ups.
- Maintain camp databases and prepare activity reports.

E. Reporting & Documentation
- Maintain daily patient enquiry and counselling records.
- Prepare daily telecalling and patient follow-up reports.
- Maintain records of prospective patients, appointments and consultation status.
- Track patient enquiries and appointment conversion.
- Submit daily and monthly reports to management.

1. Educational Qualification & Experience

- Graduate or Postgraduate in Psychology preferred.
- Candidates with a background in Clinical Psychology,



Counselling Psychology or Hospital Administration will be given preference.
- Experience in IVF centres, fertility clinics or hospitals will be an added advantage.
- Freshers with excellent communication and interpersonal skills may be considered.

1. Essential Skills & Competencies

- Excellent communication skills in Hindi and English.
- Must be fluent and confident in telephonic communication.
- Strong patient counselling and convincing skills.
- Empathetic approach towards couples facing infertility challenges.
- Ability to explain medical processes in simple language.
- Valuable interpersonal and patient-handling skills.
- Presentable personality with a positive attitude.
- Good coordination, follow-up and organisational skills.
- Basic computer knowledge, MS Excel and data management.

1. Key Performance Indicators (KPIs)

- Number of patient enquiries handled.
- Effective telephonic counselling and follow-ups.
- Conversion of patient enquiries into hospital consultations.
- Timely follow-up of prospective and existing patients.
- Patient satisfaction and feedback.
- Successful organisation and coordination of fertility camps.
- Proper maintenance of patient enquiry databases and reports.

1. Reporting Structure

Reports To: HR Manager / Hospital Administrator / Centre Head.
1. Candidate Profile – What We Are Looking For

Ashoka IVF Hospital is looking for a confident, well-spoken and empathetic Patient Counsellor who can communicate effectively with patients and couples, understand their concerns, provide appropriate guidance and ensure smooth coordination throughout their fertility treatment journey. Special Preference: Candidates with a Psychology background, excellent telephone counselling skills and the ability to coordinate fertility camps and manage patient relationships.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Patient Counselor (Raipur)
🏢 Ashoka superspeciality women hospital u0026Research Pvt.Ltd.
📍 Raipur