07 Nov
|
Subhadra Jobs
|
Bengaluru
07 Nov
Subhadra Jobs
Bengaluru
Ensure adherence to SLAs, KPIs, and quality benchmarks.
- Lead, mentor, and manage a team of agents to achieve individual and team goals. • Monitor and manage key performance metrics including attrition, shrinkage, quality and schedule adherence.
Required Candidate profile
Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience.
- Generate and present operational performance reports to senior management and clients.
Perks and advantages
As per company
📌 Operations Team Lead (Bengaluru)
🏢 Subhadra Jobs
📍 Bengaluru