About the Role

YesJay Associates is looking for an experienced and proactive Operations Manager to oversee and coordinate day-to-day business operations across its skilled service divisions.

The candidate will act as a central coordination point between the Firm Partner, Department Heads, employees, CRM and clients. The role requires someone with strong organisational, communication and problem-solving skills who can monitor daily work progress, ensure effective inter-departmental coordination, identify operational gaps and drive timely execution of assignments.

The candidate will also be involved in key client coordination, management support and the implementation of new business initiatives and service lines.

Key Responsibilities

1. Operations & Team Monitoring

- Oversee day-to-day operations across various professional service divisions.
- Review daily work updates and task reports to monitor employee productivity, work progress and pending assignments.
- Identify delays, unproductive work patterns, coordination gaps and operational bottlenecks.
- Follow up with concerned team members and Department Heads to ensure timely completion of assigned work.
- Monitor accountability and ensure proper execution of management instructions.

2. Inter-Departmental Coordination

- Coordinate activities across Audit, Taxation, Compliance, Business Consulting, Startup Advisory, Legal and other service divisions.
- Facilitate smooth coordination between departments for assignments involving multiple teams.
- Ensure proper communication of work requirements, timelines and responsibilities.
- Resolve coordination-related issues and escalate critical matters to the Firm Partner.

3. Client & CRM Coordination

- Coordinate with the CRM team for client requirements, meetings, follow-ups and service-related matters.
- Handle client coordination when required,



particularly for key and high-value clients.
- Arrange and coordinate meetings between clients, Partners, Department Heads and relevant teams.
- Ensure proper communication and follow-up between clients and internal service teams.
- Assist in resolving client escalations and ensuring a smooth service experience.

4. Process & Workflow Management

- Identify operational inefficiencies and recommend improvements.
- Coordinate with Department Heads to develop, implement and improve SOPs and operational workflows.
- Monitor adherence to established processes and ensure timely corrective action.
- Support standardisation of operational procedures across departments.

5. MIS & Performance Monitoring

- Review MIS reports, operational dashboards and departmental KPIs.
- Monitor work completion, turnaround time, pending assignments and team performance.
- Prepare operational reports and provide meaningful insights to the Firm Partner.
- Identify areas requiring management intervention and recommend appropriate action.

6. Management & HR Coordination

- Work closely with the Firm Partner and HR on operational and internal management requirements.
- Coordinate internal meetings, management initiatives and cross-functional activities.
- Support HR in implementing firm-wide initiatives that require coordination with employees and departments.
- Follow up on management decisions and ensure timely execution.

7. Business Support & Expansion





- Support the implementation and operational coordination of new service lines and business initiatives.
- Coordinate operational requirements for future outsourcing and managed professional services.
- Assist in establishing workflows, team coordination and service delivery processes for new business verticals.
- Support the Firm Partner in operational planning and business improvement initiatives.

Requirements & Qualifications
- Bachelor's or Master's degree in Business Administration, Commerce, Management or a related field.
- Relevant experience in operations management, business coordination, client servicing or professional services.
- Experience in managing or coordinating multiple teams/departments.
- Strong understanding of operational workflows, task monitoring and performance reporting.
- Experience in handling client coordination and senior-level meetings.
- Good knowledge of MS Excel, Word, PowerPoint and reporting tools.
- Experience in CA firms, consulting firms, financial services or other professional service organisations will be an added advantage.

Qualifications · MBA, CA, CMA, CS or equivalent professional qualification.

· 3–5 years of experience in Operations, Business Consulting, Professional Services, CA Firms, Financial Advisory or Corporate Operations.

· Experience leading cross-functional teams and managing multiple client engagements

Compensation will be based on the candidate's qualifications, relevant experience, skill set and prevailing market standards.

Pay: ₹40,000.00 - ₹60,000.00 per month

Application Question(s)

- Do you have experience in working with CA Firm?
- What is your Highest Education Qualification?

Experience:
- Operations management: 5 years (Required)

Work Location: In person

📌 Operations Manager (Client & Business Coordination) (Aluva)
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