About the role

Oversee daily office operations and support the real estate sales team through lead management, client coordination, accurate documentation and timely follow-ups.

Key responsibilities

- Maintain accurate property enquiries, lead databases and client follow-up records in Excel or CRM.
- Coordinate sales follow-ups, client meetings and site visits; ensure timely responses to calls, WhatsApp and property portal enquiries.
- Track sales activities, bookings and pending actions; prepare daily, weekly and monthly management reports.
- Maintain property documents, booking forms, KYC records and transaction files; assist with quotations, proposals and correspondence.
- Coordinate with clients, developers, owners and channel partners; share approved property details, brochures and pricing.
- Follow up on pending documents, payments and booking formalities; escalate unresolved client concerns.
- Manage office communication, supplies, vendor coordination and administrative requirements.
- Maintain task trackers, monitor deadlines and follow up with relevant team members.
- Improve coordination,



documentation and reporting processes; support management with presentations and operational updates.
- Protect the confidentiality and accuracy of company and customer information.

Required skills and qualifications

- HSC minimum; graduates preferred.
- 3–6 years in operations, administration or sales coordination; real estate experience preferred.
- Good MS Excel, Word, email and WhatsApp skills; CRM and property portal knowledge is an advantage.
- Strong communication, organization, follow-up and problem-solving skills.
- Ability to prioritize work, meet deadlines and maintain a qualified, customer-focused approach.

Performance measures Accurate CRM records and reports; timely client follow-ups and documentation; effective meeting and site visit coordination; prompt resolution of pending operational tasks.

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s)

- Do you have experience in CRM and property portal ?

Education:
- Bachelor's (Required)

Experience:
- operations and support the real estate sales: 3 years (Required)

Location:
- Thane, Maharashtra 401303 (Required)

Work Location: In person

📌 Operations Manager (Thane)
🏢 Proficient Peoplecraft
📍 Thane